Billy Hill Jr
World Class Distributors
Chicago,IL
1
Language
15
years of professional experience
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Senior coordinator
3 Years 8 Months- Loss Prevention/Safety
- Was tasked with handling everything related to following OSHA guidelines in concerns to warehouse safety regarding proper PPE, ease of accessibility and conducting safety audits.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Completed bi-weekly payroll for 50 employees
second shift supervisor
2 Years 11 Months- Charged with handling and overseeing all security officers during the second shift in concerns to securing the facility we were stationed at.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Universal Support specialist
3 Years- I handled bulk commercial accounts and disabled customer accounts as a universal support specialist
- Including but not limited to providing troubleshooting support, upselling/listing potential new services, bill collection and logistical implementation of relocating comcast services from one commercial property to another.
Inventory specialist/scanner
1 Year 11 Months- Promoted to inbound receiving clerk
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Accounts Receivable and Billing Manager
1 Year 6 Months- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
Computer Support Specialist
1 Year 4 Months- Pay attention to customers’ descriptions of their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software, such as printers, word-processing software, and email.
Education
Bachelor of Arts - History/political Science
Associate of Applied Science - information technology
Skills
Relevant Coursework
Advanced Microsoft Office Suite Adobe Photoshop Core Skills
Excelled Marketing Strategy and Management (Principles of Marketing)
Leadership and Change Management
Inquiry Requests
Database Maintenance
Invoice Logging
Budget Management
Additional Information
- Additional skillsets and references available upon request.
Languages
English
Native or Bilingual
Timeline
Senior coordinator
World Class Distributors
12.2022 - CurrentRead More
second shift supervisor
Securitas
01.2020 - 12.2022Read More
Universal Support specialist
Comcast
01.2017 - 01.2020Read More
Inventory specialist/scanner
Graybar Inc
02.2015 - 01.2017Read More
Accounts Receivable and Billing Manager
A1 Pest Masters
07.2013 - 01.2015Read More
Computer Support Specialist
Prairie State College
01.2012 - 05.2013Read More
Howard University
Bachelor of Arts from History/political Science
Read More
Joliet Junior College
Associate of Applied Science from information technology
Read More