Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Billy Hop

Queens

Summary

A well versed Field Supervisor with a proven track record at Centimark Inc., I excel in operations planning and fostering team growth. My expertise in OSHA compliance and exceptional customer service has consistently enhanced project delivery and client satisfaction, without compromising on safety or quality.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Field Supervisor

Centimark Inc.
10.2013 - Current
  • Scheduled and in charge of large projects from beginning to end.
  • Resolved customer complaints to maintain satisfaction.
  • Monitored employee performance for compliance with regulations and policies.
  • Mentored team members in best practices to increase sales performance.
  • Supervised field operations teams to complete projects within established timelines.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Made decisions on a daily basis to ensure roofing projects were at manufactures specs.
  • Complied with all or greater OSHA regulations at all times
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.

Apprentice Roofer

Local 154
01.2009 - 10.2013
  • Expanded knowledge base by participating in ongoing training programs specific to the roofing industry trends and techniques.
  • Promoted workplace safety by adhering to OSHA guidelines during all roofing tasks.
  • Completed projects within deadline constraints by efficiently collaborating with team members to meet objectives.

Education

Associate of Science - Criminal Justice

Katherine Gibbs
Melvile,NY

High School Diploma -

Richmond Hill H.S.
Queens, NY
06-1996

Skills

  • Field operations
  • Schedule coordination
  • Operations planning
  • Task delegation
  • Site preparation
  • Progress reporting
  • OSHA compliance
  • Site inspection
  • Employee training
  • Preventive equipment maintenance
  • Multi-project coordination
  • Site safety

Certification

  • OSHA 30
  • First Aid/CPR/AED Instructor Certification - American Red Cross.
  • Rigger/Flagger
  • NYC SST

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Supervisor

Centimark Inc.
10.2013 - Current

Apprentice Roofer

Local 154
01.2009 - 10.2013

Associate of Science - Criminal Justice

Katherine Gibbs

High School Diploma -

Richmond Hill H.S.

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