Billy Killian
North Fort Myers,FL
Summary
Highly motivated with extensive customer service and sales experience. Track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
18
18
years of professional experience
Work History
Legal Billing & Payroll Administrator
Light Path Law, PA.
02.2023 - 10.2023
- Compared business bank statements and reconciled Trust accounts.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service, developing and maintaining client relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
Billing Administrator
Junk Haulers Of SWFL
01.2020 - 01.2023
- Prepared and submitted monthly billing reports to owner for financial overview.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed and maintained billing procedures to make timely payments.
Billing Services Representative II
Lee County Electric Cooperative
03.2014 - 01.2020
- Started as a part-time employee before becoming a full-time Customer Care Representative
- Promoted to Customer Care Professional I
- Accepted the position in Billing Services to work on PV accounts
- Promoted to Billing Services Representative II
- Worked on Solar Energy accounts, adjustments, collections, bad debt, billing errors, end of the year projects, pre-billing reports, and invoices.
Administrative Assistant
Gulf Shores, CAM
08.2008 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Customer Service & Sales Representative
Sprint Local Telecommunications Division
06.2005 - 08.2008
- Answered all customer's questions about their bills and informed customers about sales and promotions.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Education
North Fort Myers High School
North Fort Myers, FL06.2005
Timeline
Legal Billing & Payroll Administrator
Light Path Law, PA.
02.2023 - 10.2023
Billing Administrator
Junk Haulers Of SWFL
01.2020 - 01.2023
Billing Services Representative II
Lee County Electric Cooperative
03.2014 - 01.2020
Administrative Assistant
Gulf Shores, CAM
08.2008 - 03.2014
Customer Service & Sales Representative
Sprint Local Telecommunications Division
06.2005 - 08.2008
North Fort Myers High School
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