Billy LaPointe
Iberia Industrial Marine Supply
Erath,LA
28
years of professional experience
1
Certification
Insurance Professional experienced in delivering personalized insurance solutions and building strong client relationships. Developed customized policies through effective risk analysis and management strategies, ensuring optimal coverage. Committed to maintaining high standards of customer service while fostering trust and collaboration with clients.
Work History
Insurance Agent
2 Years 7 Months- Developed customized insurance solutions to meet diverse client needs.
- Educated clients on policy options and coverage benefits, enhancing understanding and engagement.
- Established strong client relationships, resulting in increased referrals and repeat business.
- Conducted comprehensive policy reviews, ensuring compliance with regulatory standards and best practices.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Branch Manager
5 Years 3 Months- Oversaw daily operations of the store, ensuring smooth functionality and customer satisfaction.
- Manage and maintain all customer relationships.
- Monitored all transactions daily, maintaining accuracy and compliance.
- Managed operations of hose shop.
- Make all purchase orders of all inventory in store.
- Make vital decisions on daily things that go on at location.
- Maintain a good, healthy work environment among employees.
- Keep a good, positive atmosphere for customers, along with good customer relations between customer and employee.
- Fostered positive atmosphere for customers and strong relationships between staff and customers.
Customer Service Representative
4 Years 1 Month- Answer phones and take customer orders
- Foster strong customer relationships through effective communication and service
- Ensure quick and positive sales counter transactions
- Lead a counter of three representatives
- Enter sales orders and produce production orders for hose techs
- Take and enter metal hose orders and quotes
- Ordered special items to meet customer requests as needed
- Ordered special items to fulfill customer requests
- Train and support new technicians to ensure smooth onboarding and operational readiness
- Guide and teach new technicians
- Teach other CSR
- Participate in cycle counting for inventory
- Taught other customer service representatives best practices
- Maintain a good respectable employee relationship
- Operated all crimping machines for hose assembly
- Operated lathe to shape metal components
- Operate lathe
- Unloaded trucks to receive inventory shipments
- Responded independently to on-call requests for assistance
- Facilitate efficient sales counter transactions to enhance customer satisfaction
- Motivated team members to achieve collaborative goals
Tractor Operator
1 Year 2 Months- Drive tractor
- Operated tractor to facilitate agricultural tasks
- Welded and repaired implements to ensure operational efficiency
- Planted and harvested peppers to contribute to seasonal yield
Express Store Manager/Shop Foreman
1 Year 3 Months- Broussard
- Manage and maintain Express store
- Managed counter sales operations
- Answered phones to assist customers with inquiries and take sales orders
- Provided accurate quotes to customers for products
- Maintained monthly safety sheets and video log
- Responsible for monthly safety sheets and video log
- Assist shop tech with hose orders
- Operated various crimping machines for assembly
- Achieved certification in Eaton hose products
- Eaton hose certified
- Knowledgeable with Eaton hose and fittings
- Measure jobs on road (drilling rigs, compressor, hyd. units, etc.)
- Plumb up hydraulic control panels
- Work along side hydraulic engineers
- Built and sustained customer relationships
- Ensured shop was clean and orderly
- Operate overhead cranes
- Conducted tests on hydraulic hoses to ensure safety and compliance with industry standards
Counter Sales/ Shop Foreman
3 Months- Broussard
- Inside counter sales representative
- Assisted with phone sales orders, enhancing customer service experience
- Managed shipping and receiving processes to ensure timely delivery of products
- Assist in ordering product
- Shipping and receiving
- Oversaw preventative maintenance on crimpers and tools, ensuring operational reliability
- Operate all crimpers
- Oversee all preventative maintenance on crimpers and tools
- Operated forklift to transport materials safely within warehouse
- Produced sales orders and work orders for shop production, facilitating workflow efficiency
- Operate forklift
- Kept a safe and motivated atmosphere
Lead Hose Tech
7 Years- Worked in New Iberia location
- Oversaw and trained other techs to enhance skills and efficiency
- Independently operate all crimpers
- Assist customers with any hose needs
- Maintained hose equipment through preventative maintenance and repairs to ensure operational reliability
- Operated lathe to create precision parts
- Unload and load deliveries
- Pull and pack orders
- Ability to make all hoses provided to customers
- Knowledgeable in Gates, Eaton, and Aero quip hoses
- Operate stick welder
- Cultivated strong relationships with customers to ensure satisfaction and repeat business
- Understand and operate computer system
- Handled on-call responsibilities independently
Lead Merchandiser
6 Years 2 Months- New Iberia
- Oversaw merchandisers.
- Stocked merchandise on shelves in retail locations
- Built large displays in stores.
- Created POS signs for displays and shelves.
- Developed relationships with store managers to facilitate collaboration and improve merchandising strategies
- Opened and closed the plant on weekends.
- Assist on route truck when needed
Lead Stocker
2 Years 7 Months- Oversaw daily activities at Delcambre.
- Oversaw afternoon stockers, ensuring efficient stocking operations and staff coordination
- Oversee afternoon stockers
- Maintained the store's cleanliness and organization.
- Responsible for doing grocery order for next truck
- Operated the cash register during busy periods
- Processed grocery orders for the upcoming truck deliveries.
- Constructed product displays to enhance store presentation.
- Develop customer relationships
Education
High School Diploma - Mechanical Drafting
Louisiana Technical College
Skills
Licensed insurance agent
Life insurance
Hose expertise
Client analysis
Leadership
Policy documentation
Customer service
Claims processing
Risk assessment
Order Entry
Certified insurance consultant
Hose expertise
Drafting
Leadership
Small group management
Health insurance
Coverage analysis
Certification
driver's license
Timeline
Insurance Agent
Transamerica Life Insurance Company
03.2024 - CurrentRead More
Branch Manager
Iberia Industrial Marine Supply
07.2021 - CurrentRead More
Customer Service Representative
Hose Specialty and Supply
04.2017 - 05.2021Read More
Tractor Operator
McIlhenny Company
02.2016 - 04.2017Read More
Express Store Manager/Shop Foreman
Hydraquip
10.2014 - 01.2016Read More
Counter Sales/ Shop Foreman
Spartan Industrial
07.2014 - 10.2014Read More
Lead Hose Tech
Hose Specialty and Supply
07.2007 - 07.2014Read More
Lead Merchandiser
Coca-Cola Enterprises
04.2001 - 06.2007Read More
Lead Stocker
Champagnes Supermarket
09.1998 - 04.2001Read More
Delcambre High School
High School Diploma from Mechanical Drafting
Read More