Billy Lewis
Oakdale ,TN
Summary
Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments, belongings and vehicles. Vigilant and level-headed with excellent situational awareness. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Knowledgeable Security Manager with proven track record in managing comprehensive security programs and initiatives. Successfully implemented security protocols and crisis management plans, ensuring safety and security of assets and personnel. Demonstrated expertise in risk assessment and team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Manager
Blue Line Security
09.2017 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
- Developed and implemented site-specific security protocols to enhance safety measures.
- Conducted regular security audits to identify vulnerabilities and improve response strategies.
- Trained and mentored staff on emergency procedures and effective surveillance techniques.
- Coordinated with local law enforcement to ensure compliance with security regulations.
Director of Facilities Maintenance
Sequel Youth Services
09.2013 - 09.2017
- Improved facility operations by streamlining maintenance processes and implementing preventive measures.
- Reduced energy consumption and costs by overseeing the installation of energy-efficient systems.
- Enhanced safety protocols by conducting thorough risk assessments and implementing necessary changes.
- Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
- Oversaw daily operations of facilities maintenance, ensuring compliance with safety regulations and standards.
- Developed and implemented preventive maintenance programs to enhance facility performance and longevity.
Call Center Representative
SITEL Worldwide
01.2008 - 09.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high-volume inbound calls, ensuring customer satisfaction and timely resolutions.
- Documented customer interactions accurately in CRM system to maintain comprehensive records.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO04.2025
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO12.2023
Skills
- Support for law enforcement initiatives
- CCTV system management
- Property surveillance operations
- Risk mitigation techniques
- Workforce education
- Service excellence
- Asset Management
- Customer Relationship Management
- Report Preparation
- Payment Processing
Certification
- Armed Security Gaurd License, BlueLine Security - (2017 to Current)
Timeline
Security Manager
Blue Line Security
09.2017 - Current
Director of Facilities Maintenance
Sequel Youth Services
09.2013 - 09.2017
Call Center Representative
SITEL Worldwide
01.2008 - 09.2015
Bachelor of Science - Criminal Justice
Colorado Technical University
Master of Science - Criminal Justice
Colorado Technical University