Overview

Work History

Education

Skills

Timeline

Roberto Munoz

El Paso

Overview

years of professional experience

Work History

Security Manager

Allied Universal Security Services

El Paso

12.2013 - 06.2025

Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses in security posture.
Established relationships with law enforcement agencies in order to facilitate investigation of cybercrime incidents or other criminal activities involving IT infrastructure.
Conducted regular staff training on security policies and procedures.
Collaborated with internal teams and external consultants on projects relating to compliance standards.
Developed and enforced security policies, procedures, and protocols to protect confidential information.
Investigated security incidents to determine root cause, impact, and recommend remediation plans.
Implemented an incident response process to ensure timely resolution of security issues.
Recommended changes in processes and procedures related to information security and risk management.
Developed and implemented training methods to promote improved officer performance.
Assessed company security risks and developed actionable solutions to be presented to management.
Oversaw highly effective security team and managed scheduling and resource allocation.
Held routine and surprise drills to keep help security team members practice response plans.
Supervised property entrances and exits and monitored employee safety.
Monitored and authorized employee and guest access to guard against theft.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Implemented new security protocols to prohibit trespassing and increase safety.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
Interviewed and hired security personnel with strong skill sets and expertise.
Developed and implemented training procedures for newly hired personnel.
Recommended equipment and services to improve facility and network security.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Worked closely with local law enforcement to coordinate security operations and investigations.
Developed and updated policies to keep employees safe from violence and harassment in workplace.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Managed staff schedules for shifts and events to minimize overtime costs.
Investigated security breaches and took appropriate measures to minimize damage.
Developed and maintained a comprehensive security manual as a reference for all security protocols and procedures.
Led investigations into security breaches and implemented corrective actions to prevent future incidents.
Ensured compliance with local, state, and federal regulations regarding security and privacy.
Provided security awareness training to all employees, enhancing the overall security culture within the organization.
Trained new security officers on safety protocols and company standards.
Demonstrated public safety dedication by patrolling community events.
Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
Completed investigations of security incidents and wrote reports for permanent record.
Managed a team of security personnel, providing ongoing training and performance evaluations.
Performed bi-weekly payroll, set schedules, and dealt with rule infractions.

Security Officer

Texas Tech Health Science Center

El Paso

03.2012 - 10.2014

Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Adhered to post orders while maintaining a visible presence around the property.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Maintained accurate logs of all security related activities.
Checked for safety hazards and took corrective action when necessary.
Enforced access control measures in accordance with established procedures.
Investigated all reported incidents of theft or vandalism on premises.
Provided escorts for visitors as needed throughout the facility.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Operated communication systems between officers stationed throughout the facility.
Addressed problems quickly and reported clear information while working under minimal supervision.
Completed incident reports to record security or loss prevention incidents.
Monitored premises and recorded activity in daily officer reports.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Documented security-related situations and submitted in-depth reports to superiors.
Observed patrons and customers to quickly address security situations.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Coordinated with law enforcement and emergency responders during incidents and emergencies.
Provided friendly and professional assistance to employees, visitors and customers.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Maintained high levels of alertness throughout shifts.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Identified suspicious activity to determine appropriate response.
Escorted individuals requiring personal protection to provide safe transport to specified locations.

Armed Security Supervisor

Del Sol Medical Center

El Paso

06.2004 - 10.2014

Managed budgets related to purchasing equipment necessary for maintaining an effective level of security.
Monitored access control systems to ensure only authorized personnel were allowed entry to premises.
Developed and implemented strategies for improving security measures.
Performed regular patrols of the facility to identify potential security risks or hazards.
Enforced policies related to firearms, hazardous materials, and other safety regulations at the facility.
Identified areas where security could be improved and suggested solutions accordingly.
Dispatched officers when needed and provided guidance throughout their shift if required.
Responded quickly to emergency situations such as bomb threats, robberies, fires.
Developed standard operating procedures for day-to-day operations in order to maintain a safe environment.
Supervised a team of armed guards and ensured compliance with safety protocols.
Coordinated investigations into any suspicious activity or criminal incidents on site.
Investigated complaints from staff regarding security issues or concerns.
Coordinated with law enforcement agencies in emergency situations.
Prepared detailed reports summarizing all incidents that occurred during shifts under my supervision.
Assisted with the recruitment process for new hires by conducting interviews and background checks.
Collaborated with law enforcement agencies on investigations related to criminal activity on site.
Conducted daily security assessments and monitored surveillance cameras.
Provided training in weapons handling and proper use of force procedures for all guards assigned under my supervision.
Assisted with developing emergency response plans in case of natural disasters or other crises.
Reviewed security logs and video footage to detect any unauthorized activities or violations of protocol.
Maintained accurate records of incident reports, employee work schedules, and payrolls.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Evaluated credentials of personnel and provided temporary badges to visitors.
Investigated reported incidents to protect company assets.
Tracked vehicles on premises, including license plate numbers.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Maintained order and safety while providing customer service and information to facility visitors.
Monitored building access and identified all officials and employees before authorizing entrance.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Mentored employees in handling issues with customers, tenants and other individuals.
Apprehended trespassers and rule violators and removed from premises.
Monitored and logged key and key card issuance.
Investigated security alarms, altercations and suspicious activity.
Delegated team tasks and assigned security personnel to posts or patrols.
Inspected and adjusted security equipment to ensure proper operation.
Supervised and authorized entry of employees, visitors or authorized persons.
Oversaw closed-circuit television cameras and monitored for threats.
Collaborated with law enforcement to resolve escalated situations.
Drafted and documented security procedures, policies and standards.

Security Supervisor

UMC Hospital

El Paso

06.2001 - 03.2003

Conducted regular patrols of the premises to identify potential threats or safety hazards.
Reviewed incident reports submitted by subordinates for accuracy and completeness.
Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
Monitored security operations to ensure compliance with established procedures and standards.
Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Interacted regularly with other departments within the organization to promote collaboration between teams.
Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Managed security staff schedules for shifts, minimizing overtime costs.
Led security team and contributed to on-call shifts.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Supervised property entrances and exits and monitored employee safety.
Provided security team leadership and contributed to on-call duties.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Conducted site reviews and security audits and made recommendations to management based on findings.
Recorded required data for incident reports and files.
Led training sessions for security staff on best practices and emergency response protocols.
Inspected posts and met with subordinates to outline tasks and responsibilities.
Administered first aid and emergency support as needed during incidents.
Maintained accurate records of security incidents and responses for compliance purposes.
Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Managed budget for security operations, ensuring effective allocation of resources.
Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
Monitored CCTV systems to ensure comprehensive surveillance of the facility.
Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
Upheld strict confidentiality regarding sensitive information and security measures.
Developed and implemented preventative measures against accidents, thefts and other risks.
Facilitated communication between security team and other departments for a cohesive environment.
Performed regular risk assessments to identify vulnerabilities and recommend improvements.
Coordinated security efforts for special events and high-profile visits.
Led and directed investigations of accidents, thefts and property loss on premises.
Developed emergency evacuation plans and conducted drills to ensure preparedness.
Assessed company security risks and developed actionable solutions to be presented to management.
Liaised with management to communicate security concerns and provide updates.
Evaluated performance of security staff and provided constructive feedback.
Developed and implemented security policies and procedures to enhance safety measures.
Managed scheduling and deployment of security personnel across various shifts.
Conducted investigations into security breaches and prepared detailed reports.
Ensured all security equipment was maintained and fully operational.
Coordinated with law enforcement and emergency responders during security incidents.
Conducted regular security patrols to identify and mitigate potential threats.
Managed access control systems to secure premises and sensitive areas.
Implemented new security protocols to prohibit trespassing and increase safety.
Interviewed and hired security personnel with strong skill sets and expertise.
Reviewed security practices prior to events and identified potential weaknesses.
Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
Analyzed security bulletins, gathering information on software vulnerabilities and patches.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Monitored and authorized employee and guest access to guard against theft.
Managed staff schedules for shifts and events to minimize overtime costs.
Developed and implemented training procedures for newly hired personnel.
Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Developed and updated policies to keep employees safe from violence and harassment in workplace.
Created and rolled out budget for security department.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Collaborated with stakeholders to develop business continuity and disaster recovery plans.
Held routine and surprise drills to keep help security team members practice response plans.
Investigated security breaches and took appropriate measures to minimize damage.
Worked closely with local law enforcement to coordinate security operations and investigations.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Recommended equipment and services to improve facility and network security.

Client Service Security

Burns/ Securitas secuirty

El Paso

05.1989 - 02.2001

Maintained accurate records of customer interactions and transactions.
Analyzed customer feedback surveys and implemented changes accordingly.
Developed and managed client relationships to ensure satisfaction with services provided.
Provided timely responses to customer inquiries and requests for service.
Managed the recruitment process for new hires in the Client Service department.
Created detailed reports outlining key performance indicators related to client service operations.
Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department.
Implemented quality assurance programs designed to improve overall customer experience.
Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.
Conducted regular performance reviews with team members in order to identify areas for improvement.
Resolved escalated customer complaints in a professional manner.
Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
Collaborated with cross-functional teams on projects related to client service initiatives.
Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
Ensured compliance with applicable laws, regulations, policies and procedures related to customer service operations.
Participated in industry events as an ambassador of the company's brand.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted testing of software and systems to ensure quality and reliability.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated equipment and machinery according to safety guidelines.

Security Officer

El Paso Electric

El Paso

02.1986 - 06.1989

Adhered to post orders while maintaining a visible presence around the property.
Performed first aid and CPR when necessary during emergency situations.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Maintained accurate logs of all security related activities.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Checked for safety hazards and took corrective action when necessary.
Enforced access control measures in accordance with established procedures.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Investigated all reported incidents of theft or vandalism on premises.
Provided escorts for visitors as needed throughout the facility.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Operated communication systems between officers stationed throughout the facility.
Assisted with crowd control during large events held at the facility.
Confirmed visitor identification prior to granting entry into the building.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Secured personnel and premises by inspecting buildings and patrolling property.
Warned persons of rule infractions or violations and evicted violators from premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Guarded restricted areas to prevent unauthorized entry.
Monitored premises and recorded activity in daily officer reports.
Completed incident reports to record security or loss prevention incidents.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Documented security-related situations and submitted in-depth reports to superiors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Observed patrons and customers to quickly address security situations.
Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Provided friendly and professional assistance to employees, visitors and customers.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Maintained high levels of alertness throughout shifts.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Identified suspicious activity to determine appropriate response.
Escorted individuals requiring personal protection to provide safe transport to specified locations.

Laborer

Don Worrell construction

El Paso

03.1980 - 05.1986

Performed regular checks of equipment for proper operation and safety compliance.
Inspected finished projects for quality assurance purposes before handing off to customer.
Worked with team members to ensure efficient workflow throughout the day.
Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
Repaired damaged drywall sections including taping joints and applying texture coats as needed.
Operated various power tools such as drills and saws safely while following manufacturer's instructions.
Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Lifted objects weighing up to 50 pounds without assistance when necessary.
Completed variety of physical labor tasks.
Lubricated and cleaned machinery and tools.
Mixed, poured, and spread concrete, asphalt gravel, and other materials.
Used picks and shovels to dig, spread, and level dirt and gravel.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Performed demanding physical work over extended periods and modeled positive attitude.
Displayed high standards for quality workmanship and routinely double-checked work.
Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.

Education

GED -

Jefferson High

El Paso, TX

Skills

Access control
Incident response
Vulnerability assessment
Security policy development
Regulatory compliance
Risk management
Employee training
Team leadership
Surveillance monitoring
Law enforcement collaboration
Crisis management
Communication skills
Attention to detail
Problem solving
Time management
Employee schedule coordination
Security officer training
Vendor risk management
Emergency planning
CCTV experience
Disaster recovery
Resource allocation
Security officer development
Identity management
Compliance management
Security team management
Operations management
Employee performance evaluation

Investigation techniques
Information security
Report writing
Security screening
Staff monitoring
Security training
Incident reports
Daily incident reporting
Safety and security procedures
Daily status reports
Mobile security
Schedule oversight
Access control management
Schedule management
Training oversight
Security audits
Physical security
Site visits
Security team leadership
Security resource management
CCTV monitoring
Surveillance systems
Weapons screening
Law enforcement coordination
Security auditing
Teamwork
Special event security
Venue safety

Timeline

Security Manager

Allied Universal Security Services

12.2013 - 06.2025

Security Officer

Texas Tech Health Science Center

03.2012 - 10.2014

Armed Security Supervisor

Del Sol Medical Center

06.2004 - 10.2014

Security Supervisor

UMC Hospital

06.2001 - 03.2003

Client Service Security

Burns/ Securitas secuirty

05.1989 - 02.2001

Security Officer

El Paso Electric

02.1986 - 06.1989

Laborer

Don Worrell construction

03.1980 - 05.1986

GED -

Jefferson High

Roberto Munoz

Overview

Work History

Security Manager

Security Officer

Armed Security Supervisor

Security Supervisor

Client Service Security

Security Officer

Laborer

Education

GED -

Skills

Timeline

Security Manager

Security Officer

Armed Security Supervisor

Security Supervisor

Client Service Security

Security Officer

Laborer

GED -

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