Summary
Overview
Work History
Education
Skills
served 12 years in USMC as a Radio operator. I was a Sargent, served during Gulf War.
Timeline
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Billy Little

Goldsboro,NC

Summary

Accomplished professional with a proven track record at Spectrum, adept in dispatch software and exceptional in stress tolerance. Enhanced billing accuracy and optimized resource allocation, significantly improving operational efficiency. Skilled in route planning and customer relationship management, I excel in fast-paced environments, ensuring seamless service delivery and heightened customer satisfaction. Well-qualified cable installer/dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

RSC Dispatch

Spectrum
01.2020 - Current
  • Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
  • Effectively managed driver schedules to prevent fatigue while adhering to strict deadlines for deliveries or pickups.
  • Accurately documented all dispatch activities for better record keeping and future reference.
  • Increased accuracy in billing processes by diligently maintaining records of time-sensitive shipments and additional services provided.
  • Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
  • Demonstrated adaptability during unforeseen situations such as weather-related delays or last-minute order changes.
  • Optimized resource allocation during peak seasons by analyzing historical data trends and adjusting workforce accordingly.

Cable Technician

Spectrum
01.2012 - 01.2020
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.

Education

High School Diploma -

Rosewood High School
Goldsboro, NC
06.1981

Skills

  • Dispatch Software Familiarity
  • Route Planning
  • Verifying coverage
  • Prioritizing calls
  • Dispatching procedures
  • Stress Tolerance
  • Route Navigation
  • Work Order Management
  • Routing orders
  • Customer Relationship Management

served 12 years in USMC as a Radio operator. I was a Sargent, served during Gulf War.

I served 12 years in USMC as a Radio operator.  I served during the Gulf War, held the billet of Communication platoon Sargent. I was selected to be our Regmental S-2/Recon Officers Radio Operator for our jump element. I was awarded the Navy Achievement Medal for preparing my troops for combat and being able to do our job under fire.

Timeline

RSC Dispatch

Spectrum
01.2020 - Current

Cable Technician

Spectrum
01.2012 - 01.2020

High School Diploma -

Rosewood High School

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Billy Little