Martin Porras
Glendale,CA
Summary
My goal is to obtain a position with a company with high goals and values and offers career opportunities to people willing to work hard and advance in any position. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
20
20
years of professional experience
Work History
RSC III - Dispatch
Charter Communnications
Van Nuys
08.2020 - Current
- Processing serviceability report
- Administrative work
-Referral desk
-Prism report
- schedule drop bury’s
-handle escalation tickets
-dispatch
Field technician 2
Spectrum
08.2019 - 08.2020
- Duties include providing cable services to residential customers as well as troubleshooting problems and issues
- I am responsible for a take home vehicle and a wide variety of inventory and tools
- My duties include climbing utility poles and ladders up to 30-35 ft.
ASSOCIATE
DEMERT AND ASSOCIATES
02.2016 - 08.2019
- Duties include polish and finish concrete flooring for both commercial and residential customers
- Including electrical set up of equipment, grinding and prepping of floor, epoxy and/or cement overlay finishing.
ASSISTANT PLUMBER
COUNTY WIDE PLUMBING
01.2014 - 02.2016
- Duties include installation, service or repair of plumbing systems, including but not limited to piping, valves, faucets, toilets, sinks, showers, bathtubs, water heaters and water heating systems within the property line of commercial or residential properties.
Electrical helper
Glendale electric company
05.2004 - 11.2013
- Duties include electrical work in commercial as well as residential structures
- I was responsible for the repair and troubleshooting of electrical issues as well as planning and installing new work
- I have worked in the electrical field for most of my career in one way or the other in various jobs with various companies.
Education
Adminstration of Justice -
College of the Canyons
07.1994
General Education -
Glendale Community College
08.1993
Skills
- Leadership abilities
- Task prioritization
- Microsoft word
- Data analysts
- Windows office
- Electrical knowledge
- Dispatch Software Familiarity
- Route Planning
- Verifying coverage
- Prioritizing calls
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Data Entry
- Stress Tolerance
- Work Order Management
- Schedule Management
- Dispatching field personnel
- Service planning
- Maintaining call metrics
- Team Work Scheduling
- Workload Management
- Quality Control
- Microsoft Office
- Excel
- PowerPoint
Timeline
RSC III - Dispatch
Charter Communnications
08.2020 - Current
Field technician 2
Spectrum
08.2019 - 08.2020
ASSOCIATE
DEMERT AND ASSOCIATES
02.2016 - 08.2019
ASSISTANT PLUMBER
COUNTY WIDE PLUMBING
01.2014 - 02.2016
Electrical helper
Glendale electric company
05.2004 - 11.2013
Adminstration of Justice -
College of the Canyons
General Education -
Glendale Community College