Jennifer Valencia
Palmdale,CA
Summary
Dynamic professional with a proven track record at Charter communications. Adapt in customer relations and technical troubleshooting. Excelled in high pressure environments, demonstrating exceptional organizational skills and mastery in Microsoft office and outlook. Renowned for enhancing customer satisfaction and streamlining operations. With a flair for public speaking and data analysis. Highly organized and motivated dispatch progressional with experience managing multiple service technicians and coordinating customer service visits. Experience in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments.
Overview
14
14
years of professional experience
Work History
DISPATCH-RSC III
Charter Communications
02.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- 120- WPM
Child Youth Program Assistant
Clarkmoor Child Development Center
04.2019 - 12.2019
- Maintain accountability of children, achieve and sustain quality by pursuing nationally recognized benchmarks and performance standards, meet the physical, emotional, social, and intellectual needs of each child, increase and sustain availability though on and of post childcare options and supervised programs for youth, develops schedules and activity plans, ensures that program plans and activities incorporate the observed needs of individual children and youth, demonstrates, instructs, leads, and facilitates planned and spontaneous program activities, provides parents with daily verbal or written feedback about their child/youth or program
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
- Created list of needed supplies and materials for activities.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Conducted regular assessments of children''s development, using results to inform individualized instruction strategies.
- Coordinated with local government to provide resources to clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored and evaluated impact of social services on community.
Par I Customer Service Representative
Diagnostic Laboratory
02.2017 - 12.2017
- Communicates patient results clearly, accurately, and effectively to laboratory clients, serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures, dispatches service for a lab courier, providing solutions that fit those individualized situations and prioritize the customer's needs, handles all of customer inquiries received by telephone, fax, and email regarding reporting of patient results, inquiries test and services concerns of the service failures and other duties to provide superior service, document reporting or call history in required format and maintain complete and accurate records, contact the client to resolve routine matters related to patient testing and result reporting, understands the importance of quality service and how it is measured
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Patient Intake Representative
Laboratory Corporation of America
06.2015 - 12.2016
- Increased overall office productivity by organizing workspaces efficiently and implementing time-saving tools such as electronic filing systems.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Served as an integral member of the healthcare team by actively participating in staff meetings, offering insights into process improvements, and maintaining open lines of communication with colleagues.
- Resolved complex insurance issues through diligent research and collaboration with insurers'' representatives to ensure accurate billing practices were followed consistently.
- Provided compassionate assistance to patients with special needs or language barriers by utilizing translation services when necessary.
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
- Served as a valuable resource for both patients and colleagues alike regarding policy updates, procedure changes, and other pertinent information to maintain a high level of service consistency.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Supported continuous improvement initiatives within the practice by identifying areas for improvement in the intake process and suggesting viable solutions.
Supervisor
Uniqlo
06.2014 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Sales Advisor
H&M
02.2012 - 06.2014
- Greet customers and ascertain what each customer wants or needs, describe merchandise and explain use, operation, and care of the merchandise, recommend, select, and help locate or obtain merchandise based on customer needs and desires, compute sales prices, total purchases and receive and process forms of payment, maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Volunteer
Our Lady's Care Home Facility
02.2010 - 05.2012
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Provided administrative support to department leads to help organize events and fundraisers.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
Externship
Alliance Occupational Medicine
03.2012 - 04.2012
- Evaluated student performance during their externships, providing valuable feedback to improve future experiences.
- Increased overall student satisfaction with the externship program by regularly soliciting feedback from participants and implementing necessary improvements.
- Enhanced externship experiences by establishing relationships with over 50 industry partners.
- Developed a comprehensive evaluation process for post-externship reflection, allowing students to assess their growth and identify areas for improvement.
- Assisted in the development of marketing materials promoting the benefits of participating in the school''s externship program for both students and employers alike.
- Negotiated contracts with external organizations securing favorable terms and conditions supporting a smooth experience for both parties.
- Developed an effective tracking system to monitor student progress throughout their externship experiences.
- Assisted newly onboarded externs by supervising first few weeks and guiding in process.
- Conducted regular site visits at partner organizations to ensure quality control and adherence to established policies and procedures pertaining to student placements.
- Guided employers on maximizing externship experiences by working with adolescents.
- Maintained accurate records of student hours, placements, evaluations, and other pertinent information in line with program requirements.
- Collaborated with faculty to create curriculum that aligned with industry needs and expectations, ensuring relevant learning outcomes for students.
- Addressed issues and concerns that rose between externs and project leads.
- Provided ongoing support to students throughout their placements, addressing any concerns or issues as they arose.
- Developed schedule with externs to help meet required number of hours for externship.
- Coordinated and scheduled externships for students, resulting in successful placements across various industries.
- Streamlined the application process, increasing efficiency and reducing processing time for both students and employers.
- Served as the primary point of contact for all externship-related matters, fielding inquiries and providing timely responses to students, faculty, and industry partners.
- Maintained detailed documentation for scheduling systems, resume database and internship agreement forms.
- Organized networking events and career fairs for students to connect with potential employers and explore job opportunities post-externship completion.
- Contributed to the ongoing success of the Externship Coordinator role by participating in professional development opportunities and staying current on best practices within the field.
Education
Medical Assisting Diploma -
Everest College
Hayward, CASkills
- Leadership abilities
- Task prioritization
- Windows office
- Microsoft word
- PowerPoint
- Excel
- Outlook
- Java Script
- Data Analyst
- ICD 10
- CPT CODES
- CSG
Languages
Tagolog
Native or Bilingual
Timeline
DISPATCH-RSC III
Charter Communications
02.2020 - Current
Child Youth Program Assistant
Clarkmoor Child Development Center
04.2019 - 12.2019
Par I Customer Service Representative
Diagnostic Laboratory
02.2017 - 12.2017
Patient Intake Representative
Laboratory Corporation of America
06.2015 - 12.2016
Supervisor
Uniqlo
06.2014 - 06.2015
Externship
Alliance Occupational Medicine
03.2012 - 04.2012
Sales Advisor
H&M
02.2012 - 06.2014
Volunteer
Our Lady's Care Home Facility
02.2010 - 05.2012
Medical Assisting Diploma -
Everest College