Michael Elliott
Saginaw,MI
Summary
Goal-oriented professional with expertise in scheduling, logistics coordination, process development, and team leadership. Proven track record of enhancing operational efficiency and driving team performance. Open to remote positions with up to 25% travel, as well as on-site or hybrid roles within fifty miles of Saginaw, Michigan.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RSC Dispatch/Route Scheduler
Charter Spectrum
Saginaw, MI
11.2016 - 02.2025
- Senior dispatch router (Level 3.5) - 40 to 150 field technicians.
- Process, report development, field communication updates.
- Completion of 2 to 4 escalations to dispatch (ETD) per hour using de-escolation skills.
Assistant Manager
Dollar Daze
Saginaw, MI
06.2015 - 10.2016
- Senior Assistant Manager- 2 to 4 associate
- Acting Store Manager driving location to 60 days of +10% Sales growth over previous year.
Assistant Store Manager Hardlines
Sears Holding Co
Bay City, MI
05.2009 - 01.2015
- Assistance Store Manager Hardlines - 4 departments (24 associates)
- Drive profitable sales to achieve $4.5 million annual sales.
- Serve as Manager on Duty and Sales Behavior Coach for 50 associates covering 8 departments.
Sales Team Leader
Circuit City
Saginaw, MI
06.2003 - 04.2009
- Sales Team Leader covering multiple departments - 18 sales associates.
- Driving profitable sales for product and services in computer and home entertainment.
Education
Associates Degree - Applied General Technology (Pre-Engineering)
Mid-Michigan Community College
Harrison, Mi05.2001
Skills
- De-escalation techniques
- Process development
- Workforce management
- Google Drive & MS Office Suite
- Schedule management
- Dispatch coordination
- Customer relationship management
- Field communication
- Sales strategy development
- Team leadership
- Time management
- Critical thinking
Networking
References
- Sam De Lorenzo, 585-760-4678, RSC supervisor Charter Spectrum
- Aaron Harkness, 989-980-5291, Personal friend
Hobbies and Interests
- Music - DJing: Weekly internet podcast/livestream broadcasts.
- Music Production: publishing of creations.
- Social and Professional media networking
Certification
- Chauffeur License - Incident Free - Issued 1996
Accomplishments
- Analysis of challenging dispatch areas for Charter Spectrum 2021-2024
- Multi-unit training for Midland/Bay City/Saginaw Lawn and Garden season 2014
- Skills USA V.I.C.A. Michigan State Parliamentarian 1999
- Skill USA V.I.C.A. Michigan - National Leadership Representative 1999
- Mecosta-Osceola Career Center - Skills USA V.I.C.A. local chapter mentor and recruiter 1999
- Mecosta-Osceola Career Center Student Forum President 1998 and 1999
Timeline
RSC Dispatch/Route Scheduler
Charter Spectrum
11.2016 - 02.2025
Assistant Manager
Dollar Daze
06.2015 - 10.2016
Assistant Store Manager Hardlines
Sears Holding Co
05.2009 - 01.2015
Sales Team Leader
Circuit City
06.2003 - 04.2009
Associates Degree - Applied General Technology (Pre-Engineering)
Mid-Michigan Community College
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