Thomas Willson
Kingman,AZ
Summary
Dynamic professional with a proven track record at Eagle Uniform & Supply Co., excelling in customer focus and relationship building. Enhanced customer satisfaction through effective complaint handling and personalized service, achieving significant improvements in feedback scores. Skilled in product knowledge and conflict resolution, fostering loyalty and retention in diverse client interactions.
Overview
19
19
years of professional experience
Work History
CSR/Route Delivery Driver
Eagle Uniform & Supply Co.
10.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Maintenance Assistant
Highland Park Community Church
04.2023 - 10.2023
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
District Manager
Eagle Uniform & Supply Co.
08.2016 - 01.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
CSR/Route Delivery Driver
Eagle Uniform & Supply Co,
08.2006 - 08.2016
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Education
GED -
Kingman High School
Kingman, AZ05-1987
Skills
- Customer focus
- Complaint handling
- Critical thinking
- Relationship building
- Documentation
- Payment processing
- Product knowledge
- Quality control
- Product sales
- De-escalation techniques
- Paperwork processing
Timeline
CSR/Route Delivery Driver
Eagle Uniform & Supply Co.
10.2023 - Current
Maintenance Assistant
Highland Park Community Church
04.2023 - 10.2023
District Manager
Eagle Uniform & Supply Co.
08.2016 - 01.2022
CSR/Route Delivery Driver
Eagle Uniform & Supply Co,
08.2006 - 08.2016
GED -
Kingman High School
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