Ronald J. Hayden

• Delivered, Picked up and Relocated full and empty containers to and from Customers assigned to my daily route in a safe effective and timely manner.

• Transport special needs children to and from school safely while adhering to the schedule set up by operations. Also became the head recruiter and trainer for the company.

• Maintained the flow of production by coordinating and monitoring the daily activities of staff in three departments in order to ensure the completion of time sensitive customer needs. Implemented cross training where ever possible to improve the flexibility of the department staff.

• Maintained the flow of approvals sent to clients and approved projects to production in spite the reduction in the work force by taking on the administrative duties of the department and learning how to use the PC based programming software to layout and laser graphics and data onto the clients form based their instructions.

Improved the turn around time required to give laser approvals to the Customer Service Representatives to send out to clients by making some changes to how the approvals where produced. Also cut down the amount of money spent to correct production mistakes by $90,000.00 dollar's. Work as a liaison between the laser department and the CSR’S to insure a smooth transition of all laser projects from setup phase to the production phase. Insure all customers laser instructions are followed by proofing all laser work produced before they are turned over to the CSR to send to the customer for final approval.

Improved inventory record keeping by developing a spreadsheet to determine the estimates of all stock left over after the completion of a project and provide this information to the customer to ensure proper stock levels for future projects. Satisfy customer needs and answered questions pertaining to past, current, and future projects. Interpret customer's instructions and input them into an online job instruction sheet that was used in all departments throughout the company to complete the job. Insured timely delivery of all customer stock needed for current and future projects. Provided daily updates to clients on projects in progress. Insured the timely delivery of approval samples to the customer in order to obtain permission to begin production of the project. Insured the correct stock was used during production by providing samples to production to use as setup guides and for verification purposes. Insure required postage is received from the customer and deposited into the appropriate accounts so finished projects where mailed on time. Responsible for billing customer for all of the work done on the project after completion.

• Perform several duties to ensure the opening of the center; these duties include inspecting various areas of the center to ensure they meet company standards. Verify the cash levels of the safe and all register drawers are correct. Satisfy customer needs in various ways including completing sales and making sure all issues that impede a customer's enjoyment while at the center are resolved to their satisfaction.

• Maintained a high level of customer service and support. Processed incoming mail files from private parties through Microsoft Access. Utilized Group One sorting and layout technologies to prepare files for hard-copy printing and additional mailing. Diagnosed and repaired system and software failures; ensured continued daily function of processing terminals.

• Improved Company's standing with their biggest client by improving customer service procedures. Authorized all customers billing and confirmed account status. Acted as a liaison with clients regarding monthly inventory, delivery of products, and BOL reports. Monitored individual test schedules regarding revised form letter rollouts; verified samples were sent to relevant parties and tests were completed on time. Directed monthly job pattern sending; ensured delivery to clients. Processed weekly imaging jobs; generated postage summary reports to inform clients of required postage funding.

• Increased communication and employee effectiveness by creating documentation to explain new procedures. Developed foreign media management systems to increase company organizational structure. Oversaw transferring of outsourcing clients into new processing methods. Organized weekly status reports on existing projects; acted as liaison with supervisors and executives regarding completion timetables and project requirements. Directed group responsibilities to increase work flow and improve efficiency. Enforced strict guidelines concerning positive customer service procedures.

• Retained and increased commissioned workload from a unsatisfied client by improving project handling procedures and expediting deadlines. Established procedures and trained staff for a new department designed to process and monitor incoming foreign media for direct marketing clients. Ensured continued operation of foreign media management systems, performing debugging procedures as required.

• Improved tracking methods, significantly increasing foreign media flow through the Data Center and improving the operation of the existing paper system. Monitored inventory and supplied in-house media resources. Directed rotation of task responsibilities to ensure deadlines were met without sacrificing quality of work. Prepared media for pickup and shipment.

• Monitored overnight and weekly backup processing of mainframe database for clients. Mounted tapes for record keeping on mainframe and organized customer scheduling. Maintained high levels of customer support.

• Directed routing of all print jobs from queues to available printers. Performed maintenance and repairs on Storage Tee Impact printers, Siemens cold laser printers, and Xerox printers. Monitored quality of printed output before shipment; ensured all completed projects were stored and shipped safely.