Michael Allanson Jr
Coventry,Rhode Island
Summary
Accomplished Operations Manager with a proven track record at PODS Moving & Storage, enhancing operational efficiency and customer satisfaction. Expert in staff management and operational monitoring, I excel in problem-solving and team leadership. Achieved higher employee retention and streamlined processes, demonstrating a commitment to excellence and results. Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
PODS Moving & Storage
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Operations Manager
PODS Moving & Storage
01.2018 - 03.2022
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Streamlined logistics operations to improve delivery times.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Improved inventory accuracy with rigorous audit practices.
- Reduced downtime, conducting regular maintenance checks and balances.
- Oversaw daily operations to ensure compliance with industry standards.
- Led team to exceed quarterly goals through strategic planning and execution.
- Enhanced safety measures, conducting thorough risk assessments.
- Elevated customer experience, integrating feedback into operational improvements.
- Improved product quality by overseeing strict quality control procedures.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Delivery Driver
PODS Moving & Storage
04.2015 - 01.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved delivery accuracy by diligently checking orders before departure.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Deli Worker
Dave's Market Place
08.2014 - 03.2015
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
Support Staff Member
Estia Greek Restaurant
06.2014 - 08.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
BJ's Wholesale
08.2013 - 03.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Clerk
Navy Health Clinic
06.2012 - 08.2012
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Retail Stock Clerk
Walmart
03.2008 - 06.2008
- Provided excellent customer service by assisting shoppers with locating products and answering inquiries.
- Achieved faster restocking times by unloading deliveries quickly, sorting products accurately, and placing them in designated storage areas.
- .Received positive feedback from supervisors for consistently meeting deadlines for restocking projects.
- .Continuously updated knowledge of store layout and product offerings, enabling efficient assistance to customers and colleagues alike.
Security Assistant
Dsi Security
02.2008 - 03.2008
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
- Examined doors, windows and gates to verify security.
Avionics Technician
United States Air Force, USAF
01.2002 - 01.2008
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Performed thorough visual and physical inspections of all electrical parts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
Education
No Degree - Prerequisite Courses
University of Tampa
Tampa, FLNo Degree - Nursing
Rhode Island College
Providence, RINo Degree - Electronics And Avionics
Community College of The Air Force
09.2002
High School Diploma -
DODEA Guam High School
Guam06.2000
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Policies and procedures implementation
- Maintaining Compliance
- Performance Management
- Health and safety compliance
- Risk Management
- Performance reporting
- Warehouse Operations
Certification
Forklift Certification
Languages
English
Native or Bilingual
Achievements
Award of Excellence for Accountability 2022
VIP Summit Award PODS Corps Ops 2023
Excellent Audit PODS Corps Ops 2023
Air Force Outstanding Unit Award,
National Defense Ribbon
Global War on Terror Service Medal
Korea Defense Service Medal
Air Force Longevity Service Ribbon
Basic Training Ribbon
Timeline
Operations Manager
PODS Moving & Storage
03.2022 - Current
Assistant Operations Manager
PODS Moving & Storage
01.2018 - 03.2022
Delivery Driver
PODS Moving & Storage
04.2015 - 01.2018
Deli Worker
Dave's Market Place
08.2014 - 03.2015
Support Staff Member
Estia Greek Restaurant
06.2014 - 08.2014
Cashier
BJ's Wholesale
08.2013 - 03.2014
Clerk
Navy Health Clinic
06.2012 - 08.2012
Retail Stock Clerk
Walmart
03.2008 - 06.2008
Security Assistant
Dsi Security
02.2008 - 03.2008
Avionics Technician
United States Air Force, USAF
01.2002 - 01.2008
No Degree - Prerequisite Courses
University of Tampa
No Degree - Nursing
Rhode Island College
No Degree - Electronics And Avionics
Community College of The Air Force
High School Diploma -
DODEA Guam High School
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