Gerald Broughton
Las Vegas,NV
Summary
Results-driven Operations Manager with a proven track record in safety compliance, process optimization, and team supervision. Expertise in training staff and implementing effective strategies to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Canyon Coach Lines
Las Vegas, Nevada
08.2024 - 06.2025
- Managed daily operations to ensure smooth transportation services.
- Coordinated schedules for drivers and vehicles to optimize efficiency.
- Implemented safety protocols to maintain compliance with industry standards.
- Oversaw vehicle maintenance and inspections to ensure reliability.
- Trained new staff on operational procedures and customer service standards.
- Communicated with clients to address inquiries and resolve issues promptly.
- Monitored compliance with regulations related to passenger transport services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Operations Manager
White Castle Tours
Las Vegas, Nevada
03.2020 - 08.2024
- Managed daily operations to ensure smooth bus scheduling and coordination.
- Collaborated with drivers for efficient route planning and effective communication.
- Oversaw maintenance schedules to ensure fleet readiness and safety compliance.
- Implemented operational procedures to enhance customer service and satisfaction levels.
- Assisted in training new staff on safety protocols and operational standards.
- Coordinated with vendors for timely procurement of supplies and services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
Vice President Operations
Triple J Tours
Las Vegas, Nevada
12.2004 - 05.2020
- Directed operational strategies for travel logistics and itinerary planning.
- Oversaw team performance and ensured alignment with company goals.
- Streamlined processes for customer service operations and guest experiences.
- Managed vendor relationships to enhance service quality and cost efficiency.
- Implemented training programs to develop staff skills and knowledge.
- Coordinated cross-functional teams to ensure effective communication and collaboration.
- Facilitated regular meetings to address challenges and promote team engagement.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Developed and implemented operational processes to ensure efficiency, compliance with regulations and safety standards.
- Oversaw all departmental activities ensuring effective communication between departments.
- Analyzed data to identify areas for improvement in operational efficiency or cost savings.
- Implemented process improvements designed to reduce costs while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate supply of necessary materials were available when needed.
- Conducted regular meetings with senior management teams in order to review progress against established goals.
- Managed daily operations of the organization including financials, customer service, human resources, IT systems, marketing and sales.
- Maintained relationships with key customers as well as industry partners through effective communication channels.
- Coordinated training programs for new hires as well as existing employees on changes in operational procedures.
- Negotiated contracts with vendors and suppliers while monitoring purchasing activity for maximum value.
- Provided leadership to staff by motivating personnel, resolving conflicts and fostering a positive work environment.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Traveled to trade shows and client meetings to promote company brand.
- Coordinated work across departments to keep teams on track with company goals.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Represented company interests before federal agencies, city representatives and regulatory entities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Associate of Arts - Business Management
Fullerton Junior College
Fullerton, CA06-1967
High School Diploma -
Sunny Hills High School
Fullerton, CA06-1964
Skills
- Inventory management
- Operations management
- Safety compliance
- Process optimization
- Vendor negotiation
- Customer relationship management
- Training development
- Team supervision
- Quality assurance
- Problem solving
- Effective communication
- Conflict resolution
- Employee relations and conflict resolution
- Client relationships
- Decision-making
- Staff development
- Delegation
- Staff retention
- Contract negotiation
- Cost reduction
- Troubleshooting and problem solving
- Communication improvements
- Negotiation
- Customer relationship management (CRM)
- Business and operations management
- Business administration
- Staff management
- Problem-solving
Timeline
Operations Manager
Canyon Coach Lines
08.2024 - 06.2025
Operations Manager
White Castle Tours
03.2020 - 08.2024
Vice President Operations
Triple J Tours
12.2004 - 05.2020
Associate of Arts - Business Management
Fullerton Junior College
High School Diploma -
Sunny Hills High School