Barbara Mineau

• Developed relationships with customers by providing excellent customer service.
• Created presentations and proposals for prospective clients.
• Evaluated competitor offerings regularly to stay ahead of the competition.
• Answered customer inquiries regarding products, services, billing and technical issues.
• Provided customer service support for incoming calls and emails.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized specialized software applications related to the job role.
• Verified accuracy and completeness of data entry into the database system.

(XRF) Thermo Scientific Operators Certified.

Inspection of products and completion of hourly log of product quality. Running of machines, Eddy Current, Laser Marking, line marking and XRF of product for shipping. Verification of Product Tracing, Labeling, Heat, Tag and Identification. Close out process for work orders.

• Self-Paced Metric of Service, Travel and Product Handling, Works Closely with Businesses Upon Pick-up, Works with Customers and Providing Customer Service

• Provide Student Support, Answer Student Questions, Provide Student Support, Provide Academic Resource Links, Notate for Review when Submitting to Student, Meet Student Deadline for Responses

• Assisting the management of Production, SAP workflow management and Trello Utilization, Production floor oversight, Data Entry

• Bonding, Masking Components, Production Based Tasks, Blueprint Reading & Order Process

• Order Schedule Review Excel and Editing, Assembly, Clean and Maintenance of product, Seal, Heat Seal, Mold Pin Blowing, Extrusion Line Working; Inspection Quality Workmanship Standards, Assembly Batch Review; Label Verification and Quality

• Listen to those with addiction, depression and other personal issues, Help with self-reflection and work as peer support, Develop techniques for Emotional Adjustment, Suicide prevention and Crisis management

• Working with the customer, Outstanding performance in leadership and task presentations, Use of Pallet jack & unloading truck, Stock & Restock merchandise

• Greeted all customers upon entering the store, Worked with customers to present, sale and inform them of product capability and price cleaning, Stocked and prepared product when duties were requested outside of sales associate duties, Discussed comfort, availability, and use of each product