BILLY MURCHISON
Memphis,TN
Summary
Project manager and operations leader with a background in security site rollouts, schedule coordination, and staff training. Brings hands-on experience in policy compliance, client communication, and team coaching to support smooth operations, accurate billing, and strong site performance.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Project Manager
Imperial Security
Memphis, Tennessee
07.2024 - Current
- Led security project planning for Imperial Security client sites and service rollouts.
- Organized and managed schedules for security operations across multiple sites., and site teams across security operations.
- Communicated requirements between clients, guards, supervisors, and management.
- Reviewed site procedures and security protocols.
- Monitored trainee progress and tailored instruction to meet individual learning needs, enhancing training effectiveness.
- Led safety training sessions and reinforced policy compliance.
- Coached employees on equipment use, workflows, and best practices.
- Coordinated staff schedules across employer departments and shift changes.
- Oversaw client billing processes by accurately entering time entries into Microsoft Excel, ensuring timely and precise invoicing.
- Frequently traveled out of state for account start-ups, restructures, and client relations.
- Acquired supplies to support task completion and maintain work environment at each account.
Delivery Driver
Dominos Pizza Inc.
Memphis, Tennessee
11.2023 - 06.2024
- Delivered Domino's Pizza orders to customers using mapped delivery routes.
- Verified customer addresses and order details before leaving store.
- Collected payment and processed cash or card transactions.
- Assisted store staff with order packing and carryout support.
Logistics Account Executive
Total Quality Logistics Inc.
Memphis, TN
11.2022 - 08.2023
- Serviced existing accounts regularly, enhancing revenue through relationship management.
- Prospected new sales leads from directories, referrals and partners.
- Developed network by identifying and pursuing new leads and building rapport with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Maintained ongoing communication with customers and prospects, fostering new business opportunities for sustained growth.
- Promoted customer satisfaction by building relationships, ensuring timely follow-ups, and resolving issues promptly.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Frontline Supervisor
United Parcel Service, UPS
Memphis, TN
06.2014 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and provided targeted coaching and training to address weaknesses.
- Achieved results by working with staff to meet established targets.
- Monitored workflow and implemented strategies to enhance employee time management and productivity.
- Ensured compliance with company policies and objectives to support effective communication.
- Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.
- Educated staff on organizational mission and goals to help employees excel.
19D Cavalry Scout
Army National Gaurd
Henderson, TN
06.2023 - Current
- Operated wheeled and tracked vehicles and communications equipment during field operations, ensuring effective execution of mission objectives.
- Secured highly sensitive equipment during operations, safeguarding critical assets and maintaining operational security.
- Enhanced squad strength and training plans, directly contributing to improved mission readiness in tactical settings.
- Prepared mission gear for deployment and secured vehicles before transport.
Infantryman (11B)
Army National Gaurd
Henderson, TN
08.2021 - 06.2023
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Completed training on tear gas, passive ordnance, and explosives, enhancing operational readiness in simulated environments.
- Responded to emergencies with swift, knowledgeable assistance, ensuring safety and effective resolution.
Customer Service
Popeyes® Louisana Kitchen
Memphis, Tennessee
07.2008 - 08.2011
- Greeted customers and answered questions about products and store policies.
- Processed customer payments using cash registers and point-of-sale systems.
- Prepared food ingredients following safe handling and kitchen sanitation standards
- Assembled menu items according to portion and presentation guidelines
- Stored ingredients and supplies using proper rotation and labeling practices
- Operated fryers, and stovetop equipment during service.
Education
Associate of Science - Business Administration
Southwest Tennessee Community College
Memphis, TN08-2021
Skills
- Project planning
- Logistics Management
- Microsoft Excel
- Client billing
- Schedule coordination
- Security protocols
- Policy Enforcement
- Quality Standards
- Team leadership
- Training and Development
- Employee Engagement
- Complex Problem-Solving
- Conflict resolution
- Safety compliance
- Supervising Employees
Certification
- Armed security license
Accomplishments
- Magna Cum Laude Graduate
Timeline
Project Manager
Imperial Security
07.2024 - Current
Delivery Driver
Dominos Pizza Inc.
11.2023 - 06.2024
19D Cavalry Scout
Army National Gaurd
06.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
11.2022 - 08.2023
Infantryman (11B)
Army National Gaurd
08.2021 - 06.2023
Frontline Supervisor
United Parcel Service, UPS
06.2014 - 11.2022
Customer Service
Popeyes® Louisana Kitchen
07.2008 - 08.2011
Associate of Science - Business Administration
Southwest Tennessee Community College