Benjamin Stokes
Staten Island,New York
Summary
Proven Project Manager with a track record of driving projects to completion at Rainbow Restoration and PACC, enhancing customer satisfaction and operational efficiency by over 30%. Expert in Project Planning and Conflict Management, I excel in fostering team collaboration and delivering quality results under budget. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Project Manager
Rainbow Restoration
12.2012 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Maintained open communication by presenting regular updates on project status to customers.
Superintendent
PACC
01.2010 - 11.2012
- Reviewed design specifications critically for accuracy, identifying potential issues before escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout organization.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Resolved conflicts between staff and customers swiftly and professionally.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Developed and maintained productive working relationships with internal and external stakeholders.
- Coordinated permit acquisition processes for smooth progress on all construction projects.
- Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Sourced suppliers and purchased necessary materials for work.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Managed 20 years workers when performing duties in line with local and national building codes in construction.
Education
No Degree - Water, Fire & Smoke, Mold,ASD
IICRC
Staten Island, NY01.2014
No Degree - Draf
NICET Technical
Manhattan, NY01.2000
High School Diploma -
Boys And Girls High School
Brooklyn, NY06.1979
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Customer Relations
- Strategic Planning
- Schedule Management
- Client Relations
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Document Management
- Scope Management
- Project estimation and bidding
- Project scope
- Budget Control
- Cross-Functional Collaboration
- Contract Management
- Project scope analysis
- Coaching and Mentoring
- Technical understanding
- Cost Control
- Processes and procedures
- Conflict Management
- Data Analysis
- Project Closure
- Team Bonding
- Purchasing and procurement
- Productivity Improvement
- Data review
- Presentations
- Inventory Control
- Performance Improvements
- Technical Support
- Construction management
- Logistics Management
- Meeting facilitation
- Compliance Monitoring
- Client rapport
- Customer relations specialist
- Budget Administration
- Resource Allocation
- Performance Evaluations
- Project regulations
- Influencing skills
- Residential construction
- Commercial construction experience
- Root Cause Analysis
- Critical design review
- Systems Installation, Configuration, and Upgrading
- Change Control Processes
- Cost reduction and containment
- New product introductions strategies
- Advanced understanding of [Software name]
- Project Recovery
- Project Framework Engineering
- Disaster Recovery Methodologies
- Systems Design Documentation
- Drywalling
- Computer Architecture
- Team Leadership
- Team Collaboration
- Relationship Building
- Documentation And Reporting
- Work Planning and Prioritization
- Customer Relationship Management
- Detail Oriented
- Creative Thinking
- Quality Assurance
Timeline
Project Manager
Rainbow Restoration
12.2012 - 03.2024
Superintendent
PACC
01.2010 - 11.2012
No Degree - Water, Fire & Smoke, Mold,ASD
IICRC
No Degree - Draf
NICET Technical
High School Diploma -
Boys And Girls High School
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