Billy Owens
Indianapolis,IN
Summary
Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.
Dependable Installer able to follow all directions on a flexible schedule. Eager to learn new skills and contribute to team success.
Overview
2027
2027
years of professional experience
Work History
Installer/Service Technician
Commlinq Technologies
Indianapolis, IN
03.2010 - Current
- Taught customers basic use of equipment based on service package and answered questions.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Tracked all changes and actions in computer-based documentation system.
- Led team of employees to complete large installation projects on time and within specific parameters outlined in customer documentation.
Electrical
Altec Industries
Indianapolis, Indiana
- Inspected, tested and repaired electrical systems for proper operation.
- Troubleshot malfunctions with electrical and mechanical components.
- Utilized schematic diagrams when diagnosing complex electrical problems.
- Installed electrical wiring following established standards and procedures.
- Troubleshot electrical systems including wiring harnesses and relays.
Education
GED -
Ben Davis High School
Indianapolis, IN06.2000
Associate of Applied Science - Electronic Systems Tech
Lincoln Technical Institute
Indianapolis, IN05.2005
Skills
- Cable arrangements
- Troubleshooting abilities
- Device configuration
- Customer training
- System repairs
- Device mounting
- Testing and analysis
- Troubleshooting and analysis
- Hand tool expertise
- Power tool mastery
- Component troubleshooting
- Troubleshooting skills
- Construction knowledge
- Worksite preparation
Timeline
Installer/Service Technician
Commlinq Technologies
03.2010 - Current
GED -
Ben Davis High School
Associate of Applied Science - Electronic Systems Tech
Lincoln Technical Institute
Electrical
Altec Industries