- Music
- Accomplished Guitar Player
- Blogging/Vlogging I run a twitch streaming site called "Slacks_shack" with over 2000 followers as a hobby
Billy Slack
Avoca
Summary
Dynamic professional with experience at the Social Security Administration, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction through effective communication and complaint resolution. Skilled in call center operations and building rapport, driving positive outcomes in high-pressure environments. Committed to fostering team collaboration and operational efficiency.
Proven Leadership skills in various positions.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
Call Center Representative
Social Security Administration, SSA
05.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
GWA
The Home Depot Inc
02.2017 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
General Manager
Gehl Group, Bay Area Council Inc., BSM Marketing
01.1988 - 05.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
General
Wallenpaupack Area HIgh School
Hawley, PA06-1982
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Call center operations
- Customer communications
- Answering questions
- Complaint resolution
- Appointment scheduling
- Calm disposition
- Building rapport
Accomplishments
- Supervised team of numerous staff members as General Manager and Regional Supervisor.
- Marketing - Implemented marketing strategies which resulted in continuedgrowth of customer base.
- Created a company-wide, comprehensive training program for all sales team members.
- Named "Manager of the Year" in 1992 and 1993
- Promoted to Regional Sales Manager after 2 successful years in the sales department.
Interests
Timeline
Call Center Representative
Social Security Administration, SSA
05.2024 - Current
GWA
The Home Depot Inc
02.2017 - 04.2024
General Manager
Gehl Group, Bay Area Council Inc., BSM Marketing
01.1988 - 05.2016
General
Wallenpaupack Area HIgh School
2 x manager of the year award
In my first year of management I was awarded "Manager of The Year"
I again was awarded in 1993.
I was soon after promoted to regional supervisor of The Central Florida Region.
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