Billy Spencer
De Leon,TX
Summary
Dynamic mover with proven expertise at Little Guy Movers, enhancing client satisfaction through effective communication and meticulous packing techniques. Skilled in heavy lifting and materials handling, I consistently improved team efficiency and reduced damage claims. Adaptable and committed, I thrive in fast-paced environments, ensuring timely and safe delivery of items.
Offering strong foundation in craftsmanship and keen interest in welding, eager to learn and grow in hands-on environment. Contributes quick learning ability and solid understanding of safety protocols. Ready to use and develop metalworking and fabrication skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Mover
Little Guy Movers
Waco, TX
09.2024 - 10.2025
- Assisted in loading and unloading items, ensuring safety and efficiency during moves.
- Maintained clean and organized workspaces to enhance operational flow.
- Collaborated with team members to coordinate schedules and logistics for successful moves.
- Operated moving equipment, including dollies and hand trucks, to facilitate item transport.
- Communicated effectively with clients to address concerns and ensure satisfaction throughout the process.
- Trained new staff on safety protocols and best practices for efficient moving operations.
- Evaluated workflows to identify areas for improvement in service delivery and efficiency.
- Implemented strategies to reduce time spent on repetitive tasks, enhancing overall productivity.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Fostered positive work environment, leading by example and assisting team members when needed.
- Improved client satisfaction by resolving complaints and issues swiftly and effectively.
- Developed checklist for move-day essentials, ensuring nothing was overlooked.
- Reduced damage claims, carefully wrapping and securing items before transport.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Improved team efficiency by organizing and managing inventory at warehouse.
- Ensured timely delivery, planning routes to avoid traffic and construction delays.
- Maintained clean and organized trucks, facilitating easier loading and unloading.
- Facilitated smoother moves during peak season by coordinating schedules and resources efficiently.
- Conducted thorough pre-move assessments to provide accurate cost estimates, improving transparency and trust with clients.
- Increased repeat business by establishing rapport with clients during moves.
- Improved safety record by enforcing strict adherence to safety protocols during moves.
- Assisted in relocation of specialty items, such as pianos and antiques, with special attention to detail and care.
- Provided detailed instructions to clients on how to prepare for move, enhancing their readiness and satisfaction.
- Enhanced team's skills with regular training sessions on packing and lifting techniques.
Sonic Manger
Mhr Management
Waco, TX
09.2023 - 2025
- Managed daily operations to ensure efficient workflow and team productivity.
- Developed and implemented process improvements to enhance service delivery and customer satisfaction.
- Oversaw scheduling and resource allocation, optimizing staff performance across multiple departments.
- Trained and mentored junior staff, promoting skill development and knowledge sharing within the team.
Education
High School Diploma - Welding
Deleon ISD
De Leon, TX05.2023
Skills
- Time management
- Team collaboration
- Physical fitness
- Strong communication skills
- Furniture moving
- Adaptable and flexible
- Materials handling and transport
- Heavy lifting expertise
- Truck loading and unloading
- Proper equipment usage
- Verbal and written communication
- Decision-making
- Physical stamina and endurance
- Workplace cleanliness maintenance
- Cash handling
- Delivery management
- Loading and unloading
- Lift up to number pounds
- Route planning
- Inventory management
- Welding
- Willing to learn anything
- Will be on time
Timeline
Mover
Little Guy Movers
09.2024 - 10.2025
Sonic Manger
Mhr Management
09.2023 - 2025
High School Diploma - Welding
Deleon ISD