Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Billy Villalta

Union City

Summary

Dynamic leader with a proven track record at SWTHZ, enhancing operational efficiency and driving productivity. Expertise in customer service and engagement, with strong problem-solving and communication skills. Successfully coached teams and streamlined processes, leading to improved service delivery and collaboration. Committed to fostering growth and achieving organizational goals.

Overview

1
1
year of professional experience

Work History

Leader

SWTHZ
Short Hills
03.2025 - Current
  • Streamlined daily operations and workflow processes for enhanced efficiency.
  • Implemented strategies that boosted operational effectiveness and productivity.
  • Coached individuals on professional development goals to foster growth.
  • Organized team-building events to promote staff engagement and collaboration.
  • Participated in interviewing potential new hires to identify qualified candidates.
  • Addressed customer inquiries regarding products, pricing, and availability.
  • Identified customer needs promptly and efficiently to improve service delivery.

Sales Associate

Gap
North Bergen
11.2024 - 05.2025
  • Facilitated product selection by providing detailed information to customers.
  • Maintained merchandise displays to ensure organized and visually appealing store presentation.
  • Processed customer transactions efficiently through point-of-sale system operations.
  • Resolved inquiries and complaints with professionalism and care.
  • Educated customers on promotions, loyalty programs, and product features to enhance engagement.
  • Greeted customers warmly, delivering exceptional service throughout their shopping experience.
  • Restocked shelves regularly to maintain optimal inventory levels.
  • Handled cash register operations accurately to ensure smooth transaction processes.

Education

High School Diploma -

Jose Marti Stem Academy
Union City, NJ
06-2023

Skills

  • Operational efficiency
  • Customer service and support
  • Communication skills
  • Product expertise
  • Sales strategies and driving
  • Customer engagement and relations
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Leader

SWTHZ
03.2025 - Current

Sales Associate

Gap
11.2024 - 05.2025

High School Diploma -

Jose Marti Stem Academy

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