Detail-oriented operations leader known for effective team management and operational excellence. Proven skills in problem resolution, compliance adherence, and process optimization contribute to sustained business growth.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Bosshaulin
Greensboro, North Carolina
04.1997 - 06.2026
Managed daily operations and logistics for a transportation and hauling business.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Oversaw scheduling and coordination of transport services for clients.
Developed relationships with clients to understand their transportation needs.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Negotiated contracts with clients for products or services rendered by the company.
Implemented process improvements to enhance service efficiency and reliability.
Maintained compliance with industry regulations and safety standards.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Identified potential risks associated with operations in order to minimize liabilities.
Trained new employees on operational procedures and safety protocols.
Provided leadership support for team members through coaching and mentorship programs.
Resolved conflicts between employees in a professional manner.
Monitored equipment maintenance to ensure optimal operational performance.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
Refilled essential fluids in vehicles to ensure optimal performance, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Observed safety protocols and driving laws to maximize road and personnel safety.
Created marketing strategies to drive revenue and increase brand visibility.
Developed business plan and budget to maximize profitability.
Set pricing structures according to market analytics and emerging trends.
Established pricing models that balanced competitiveness with profitability goals.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Processed shipment documents neatly and efficiently for each load.
Processed shipment documents neatly and efficiently for each load.
Fabrication Welder
Ferree Trailer
Liberty, North Carolina
08.2018 - 01.2019
Welded metal pieces together using MIG, TIG, and other welding processes.
Fabricated components using MIG and TIG welding techniques.
Fabricated metal components and structures according to blueprints, drawings, and written specifications.
Interpreted blueprints to ensure accurate assembly of trailer parts.
Operated welding machines and tools to complete fabrication tasks.
Cut metal parts with oxyacetylene torch and plasma cutter.
Made steel form parts using various cutting equipment and welded part together per specifications.
Used jigs, fixtures, and tools for assembly of parts and components.
Cleaned and prepared surfaces for welding operations, ensuring optimal adhesion and quality in final assemblies.
Inspected welds for accuracy and adherence to quality standards.
Inspected welded joints to ensure quality and compliance with specifications, contributing to overall project integrity.
Identified any defects in the fabrication process and took corrective action when necessary.
Followed safety guidelines to minimize hazards during operations.
Maintained a clean and organized work area to promote safety.
Maintained a clean and organized work environment to ensure safety and productivity.
Attended regular safety meetings to stay up-to-date on best practices while working with hazardous materials.
Deposited intermittent tack welds for fit-up and alignment of work assemblies.
Collaborated with team members to streamline production processes.
Communicated effectively with team members regarding progress of tasks assigned throughout the day.
Collaborated with supervisors to complete projects on time and within budget, enhancing workflow efficiency.
Performed preventative maintenance on all welding equipment.
Operated forklifts to move large components around the shop floor.
Utilized overhead cranes to lift heavy objects into place during fabrication projects.
Reviewed job orders for accuracy and completeness prior to starting work on them.
Monitored cut length measurements to ensure compliance with specifications. frequently for deviation in cut length specs.
Adjusted weld machines to correct settings for precision and waste reduction.
Aligned and clamped workpieces using rules, squares or hand tools.
Recognized, set up, and operated shielded metal arc and gas metal arc welding equipment.
Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
Measured workpieces with straightedges or templates to conform with specifications.
Checked finished products for conformance to engineering standards before shipping out.
Detected faulty operation of equipment or defective materials and notified supervisors.
Measured workpieces with straightedges or templates to conform with specifications.
Detected faulty operation of equipment or defective materials and notified supervisors.
Genera Service Technician
Autopro
Greensboro, North Carolina
09.1996 - 04.2000
Maintained and repaired automotive systems and components for customer vehicles.
Diagnosed mechanical issues using diagnostic tools and equipment effectively.
Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
Delivered responsive customer service by promptly addressing inquiries and concerns, enhancing customer satisfaction.
Performed routine vehicle inspections to identify maintenance needs and safety concerns.
Diagnosed and repaired issues with electrical, cooling and suspension systems.
Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, and brake and exhaust system services.
Inspected vehicle engines to diagnose issues and determined the appropriate repair or service required.
Applied lubricant to joints and tie rod ends to ensure smooth operation of automotive parts. and tire rod ends to keep automotive parts fully functional.
Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
Executed routine oil changes to maintain optimal engine performance. and filters in vehicles daily.
Diagnosed and repaired electrical, cooling, and suspension system issues, restoring vehicle functionality and safety.
Lubricated joints and tire rod ends to keep automotive parts fully functional.
Assessed suspension system components for wear or damage due to road conditions.
Installed new radiators when necessary to ensure optimal cooling performance of the vehicle's engine.
Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
Adjusted ignition timing according to manufacturer specifications.
Inspected air conditioning systems for leaks and recharged refrigerant levels if necessary.
Provided exceptional customer service by addressing inquiries and concerns promptly.
Organized work area to ensure cleanliness and compliance with safety standards.
Utilized various tools and equipment for repairs, ensuring proper handling and storage.
Analyzed emissions test results from vehicles' exhaust systems to determine necessary repairs.
Installed batteries, wiper blades and bulbs using appropriate parts.
Cleaned fuel injectors to ensure proper operation of the engine.
Replaced broken headlights or tail lights with new ones as needed.
Rotated, installed and repaired tires by diagnosing tire issues and completing requested work.
Determined the need for tire rotation based on mileage readings from each tire's tread depth gauge.
Verified proper functioning of all safety features such as seatbelts and airbags, in accordance with state regulations.
Conducted service appointments to diagnose and fix problems.
Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Tracked inventory used and notified supervisor about re-ordering needs.
Communicated with clients for outstanding customer service and to increase repeat business.
Maintained certifications and completed training on systems and components.
Set up and operated mechanical and manual tools and equipment.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Reviewed work orders and discussed with supervisors.
Repaired, replaced and adjusted brakes.
Conducted test drives before and after repair services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Completed standard inspections to assess wear and damage to vehicles.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
General Service Technician
Goodyear Tire & Rubber
Greensboro, North Carolina
04.1995 - 10.1995
Performed tire installations and rotations for various vehicle types.
Conducted routine inspections to identify tire wear and damage.
Operated specialized equipment for wheel alignment and balancing.
Maintained inventory of tires and related supplies efficiently.
Assisted customers with tire selection and service recommendations.
Ensured compliance with safety protocols during all service operations.
Collaborated with team members to optimize workflow processes daily.
Completed vehicle inspections of brakes, belts and hoses following checklist.
Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, and brake adjustments.
Repaired or replaced worn parts such as brake pads, wheel bearings, transmission components, drive shafts and more.
Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
Lubricated joints and tire rod ends to keep automotive parts fully functional.
Assessed suspension system components for wear or damage due to road conditions.
Diagnosed and repaired issues with electrical, cooling and suspension systems.
Inspected vehicle engines to diagnose issues and determined the appropriate repair or service required.
Checked steering systems for alignment accuracy or any loose connections that could cause steering wheel vibration.
Performed wheel alignments to help improve handling characteristics of a vehicle.
Diagnosed electrical problems in vehicles using wiring diagrams and troubleshooting techniques.
Installed new radiators to enhance the cooling performance of vehicle engines.
Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
Adjusted ignition timing according to manufacturer specifications.
Inspected air conditioning systems for leaks and recharged refrigerant levels.
Analyzed emissions test results from vehicles' exhaust systems to determine necessary repairs.
Installed batteries, wiper blades and bulbs using appropriate parts.
Rotated, installed and repaired tires by diagnosing tire issues and completing requested work.
Determined the need for tire rotation based on mileage readings from each tire's tread depth gauge.
Cleaned fuel injectors to ensure proper operation of the engine.
Verified proper functioning of all safety features such as seatbelts and airbags, in accordance with state regulations.
Replaced broken headlights or tail lights with new components.
Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Conducted service appointments to diagnose and fix problems.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Examined previously completed work for accuracy.
Communicated with clients for outstanding customer service and to increase repeat business.
Maintained certifications and completed training on systems and components.
Set up and operated mechanical and manual tools and equipment.
Developed preventive maintenance procedures and schedules.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Conducted test drives before and after repair services.
Repaired, replaced and adjusted brakes.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Completed standard inspections to assess wear and damage to vehicles.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Evaluated vehicle schematics to assess required parts and order accordingly.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
Auto Technology - Auto Technology
Richmond Community College
06-2026
Welding Machine Operator -
Cleveland Community College
12-2025
Hvac Technology -
Robeson Community College
09-2019
Networking And Security - Computer And Information Systems Security