BILLY G. MITCHELL II
Denton,TX
Summary
Committed and professional Automotive Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
35
35
years of professional experience
Work History
Automotive Service Advisor
Honda of Denton
11.2021 - Current
Automotive Service Advisor
McDavid Honda of Frisco
09.2006 - 11.2021
- Meet and greet service customers, taking service calls from customers to schedule appointments
- Advise customers of estimated service and repair costs and review details of servicer/ repair invoice with customer to gain their understanding of all services provided
- Determine progress of repair/service orders and inform customer accordingly
- Review results of customer satisfaction surveys with service managers
- Address customer’s questions/needs promptly and professionally
- Establish long-term positive relationships with customers
- Identify service needs of customer vehicle based upon historical service data
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Continuously increase knowledge of new Honda vehicle changes and maintenance requirements
Store manager
AutoZone Inc
04.1993 - 09.2006
- Meet or exceed quarterly retail sales targets
- Scheduling of staff to meet store needs
- Effective communication with staff
- Properly train new employees and experienced staff
- Provide clear direction and coaching to all employees weekly
- Teach, practice and reinforce “Customer Service”
- Maintain 100% compliance with weekly inventory ordering
- Take ownership of loss prevention and maintain a minimal level of losses
Mechanic
Sears AutoCenter
05.1989 - 04.1993
- Inspect vehicles to ensure proper operation
- Explain benefits and features of products
- Repair customer vehicles
- Provide outstanding customer service
Education
Houston Community College
Skills
- 13 years of Management Experience
- 20 years of Proven, Excellent Customer Service and Problem-Solving Experience
- 5 years of Mechanical Experience
- Commendable Verbal and Written Communication Skills
- High Adaptability
- COMPUTER SKILLS: Windows XP, Windows 7, Office 2012, Internet Explorer, Outlook E-mail System
Timeline
Automotive Service Advisor
Honda of Denton
11.2021 - Current
Automotive Service Advisor
McDavid Honda of Frisco
09.2006 - 11.2021
Store manager
AutoZone Inc
04.1993 - 09.2006
Mechanic
Sears AutoCenter
05.1989 - 04.1993
Houston Community College
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