Billy Hood
Palm Bay,FL
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement on and off the job site.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO/ Service Manager/Operator
Triple Crown Mechanical
Palm Bay, Florida
06.2016 - Current
- Oversight of all field work
- Managed all employees
- Hiring/ Interviewing
- Scheduling and Planning using multiple software programs
- Research and procure parts
- Ensure quality of work and customer satisfaction
- Company Growth, Safety Management, Tool Management
- Continuing Education, Training, and Tech Support
- Vehicle and equipment maintenance scheduling and monitoring
- Permitting, Presentations, and Public Relations
- Blueprint reading and follow through
- Pro Core, CAD, Excel, Google Sheets, The Customer Factor
- Strong Knowledge of Building codes at Local, State, and National level
- Directed financial planning, budgeting, and forecasting to drive organizational growth and profitability.
Remote Commercial Senior Technician
Debra-Kuempel (Local Union 452)
Cincinnatti, OH
09.2016 - 11.2017
- Costco, Walmart, Meijer, Kroger, and other grocery refrigeration experience
- Building balancing and adjustments for HVAC, Plumbing, Refrigeration, and building automation/electrical
- Respond to commercial HVAC service calls within Central and Eastern Kentucky regions
- Manage contracts and customer relationships
- CPC, NOVAR, EMERSON, DANFOSS, VERISAE, EMS, etc
- ACC, Bluebeam, Kronos, Service Titan
- Bitzer, Copeland, carlyle semi hermetic troubleshooting
- Boilers
- Air compressors/driers
- Package/split-systems/mini split-systems
- Reach-in/walk-in refrigeration
- Server room equipment including Liebert, Daikin, and VRF equipment
- Air cooled, water cooled, Geo thermal
Remote Commercial Service Technician
Alpha Mechanical Service (Local Union 452)
Louisville, KY
08.2012 - 09.2016
- Costco, Walmart, Meijer, Kroger, and other grocery refrigeration experience
- Building balancing and adjustments for HVAC, Plumbing, Refrigeration, and building automation/electrical
- Respond to commercial HVAC service calls within Central and Eastern Kentucky regions
- Manage contracts and customer relationships
- CPC, NOVAR, EMERSON, DANFOSS, VERISAE, EMS, etc
- ACC, Bluebeam, Kronos, Service Titan
- Bitzer, Copeland, carlyle semi hermetic troubleshooting
- Boilers
- Air compressors/driers
- Package/split-systems/mini split-systems
- Reach-in/walk-in refrigeration
- Server room equipment including Liebert, Daikin, and VRF equipment
- Air cooled, water cooled, Geo thermal
- KCTCS building and project management for all of Eastern and Central Kentucky
HVAC/Refrigeration Technician
University of Kentucky
Lexington, KY
01.2012 - 08.2012
- RTU, AHU, MAU, E/F, etc.
- Plumbing
- Electrical
- Kitchen appliance, freezers, refrigerators, ice makers
- Kronos and other platforms
- Boilers and chillers
- Building automation
- Planning and scheduling outtages
- Detailed reports
Foreman/ HVAC Renovation
Smitty’s Metal Work
Lexington, KY
08.2011 - 11.2011
- Managed crew of employees on renovation of Pharmacy Building at University of Kentucky Hospital
- Blueprint reading
- Safety Management
- Ordered materials
Service Technician
Boggs Heating and Air
Lexington, KY
12.2010 - 04.2011
- Responded to service calls for both HVAC and electrical needs
- Managed both residential and commercial customer relationships
- Troubleshooting and repairs including boilers, freezers, soda machines, appliances and various other equipment and machinery
Service Technician/ Foreman
Fayette Heating and Air
Lexington, KY
02.2009 - 07.2010
- Managed both residential and commercial customer relationships
- Troubleshooting and repairs/installation of residential hvac equipment and various other equipment and machinery
- Foreman for several high profile, simultaneous projects
- Oversaw up to 20 men to ensure project completion, timeliness and work efficiency
- Participated in weekly training sessions to increase job knowledgeability
Service Technician/ Installer
Caudills Clatemaster
Lexington, KY
02.2007 - 02.2009
- Managed crew of up to 3 men for installations
- Responded to service calls for both HVAC and electrical needs
- Managed both residential and commercial customer relationships
- Troubleshooting and repairs including commercial and residential hvac, freezers, appliances and various other equipment and machinery
Service Technician
Cross Heating and Air
Lexington, KY
05.2006 - 02.2007
- Assisted with HVAC and other service needs, maintenance, installations, electrical, plumbing, flooring, drywall and other improvements/ maintenance needs as assigned.
Installer
AAA Heating and Air
Lexington, KY
08.2005 - 05.2006
- Assisted with HVAC service calls and installations
- Assisted with new construction
- Completed hours needed to obtain Apprentice licensure
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Quality assurance
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- Staff motivation
- Goal setting
- Estimating and quoting
- Analytical thinking
- Culture development
Certification
Full Certified Mechanical Contractor in Tennesse and Florida covering HVACR and Plumbing
Master and Journeyman Hvac in Kentucky and Ohio
Universal EPA
Certified Healthcare Technician
Many other specific Brand certification training in HVAC residential and commercial including boilers, chillers, VRF, etc.
Certified in Duct and Plumbing sizing
Timeline
Remote Commercial Senior Technician
Debra-Kuempel (Local Union 452)
09.2016 - 11.2017
CEO/ Service Manager/Operator
Triple Crown Mechanical
06.2016 - Current
Remote Commercial Service Technician
Alpha Mechanical Service (Local Union 452)
08.2012 - 09.2016
HVAC/Refrigeration Technician
University of Kentucky
01.2012 - 08.2012
Foreman/ HVAC Renovation
Smitty’s Metal Work
08.2011 - 11.2011
Service Technician
Boggs Heating and Air
12.2010 - 04.2011
Service Technician/ Foreman
Fayette Heating and Air
02.2009 - 07.2010
Service Technician/ Installer
Caudills Clatemaster
02.2007 - 02.2009
Service Technician
Cross Heating and Air
05.2006 - 02.2007
Installer
AAA Heating and Air
08.2005 - 05.2006
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