Billy R. Crews
Jacksonville,FL
Summary
Organized and dependable Services Manager, successful at managing multiple priorities with a positive attitude. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Services Manager
The Arc Jacksonville Village
04.2022 - Current
- Plan, develop, review, evaluate, and monitor Living Coach program, policies and operations; and do other work as required.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Participated in ongoing professional developments and training opportunities to stay current on industry trends and best practices.
Employment Specialist
Hope Haven School
09.2020 - 04.2022
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Employment Specialist
Community Services For Every1
10.2016 - 08.2020
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Managed a diverse caseload of individuals with disabilities from various backgrounds, tailoring services based on unique needs and qualities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Assessed individuals to identify skills, strengths and interests for job placement.
Security Supervisor
Mueller I.R. Corp.
05.2010 - 10.2016
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
High School Diploma -
A.L.C of WNY
Buffalo, NY05.2000
Skills
- Organizational Skills
- Team Leadership
- Customer Service
- Positive Attitude
- Staff Management
- Documentation and Reporting
Timeline
Services Manager
The Arc Jacksonville Village
04.2022 - Current
Employment Specialist
Hope Haven School
09.2020 - 04.2022
Employment Specialist
Community Services For Every1
10.2016 - 08.2020
Security Supervisor
Mueller I.R. Corp.
05.2010 - 10.2016
High School Diploma -
A.L.C of WNY
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