Garrett McGloin
San Antonio
Summary
Highly competent communicator skilled in developing initiatives that improve company profitability and growth. Bringing forth a proven track record of successfully managing efforts and leading teams to work toward company goals.
Comprehensive background in managing service operations and enhancing customer satisfaction. Successfully led teams to improve service delivery and resolve complex issues effectively. Demonstrated leadership and problem-solving skills to drive team collaboration and achieve operational goals.
Overview
10
10
years of professional experience
Work History
Services Manager
Best Buy
06.2023 - Current
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
Geek Squad Manager
Best Buy
08.2022 - 06.2023
- Leader of Geek Squad Precinct, model and coach on providing predictable experience to both customer and employee.
- Performance management with team of 10+ in alignment with company expectations, consistent follow up and reverse coaching to align KPI and OKR performance with company directive.
- Identifying growth opportunities within employees and delegating tasks accordingly while still holding accountability, actively providing feedback to enable growth with employees.
- Partner with micro-market and marketplace leaders to identify opportunities to grow our OIO, communicate opportunities to store leaders and execute at high level.
CIA Sr.
Best Buy
11.2021 - 08.2022
Advanced Repair Agent
Best Buy
05.2021 - 11.2021
Computing Supervisor
Best Buy
05.2019 - 05.2021
Microsoft Expert
Best Buy
10.2017 - 05.2019
Customer Service Manager
Office Depot
01.2015 - 10.2017
Education
High School Diploma -
East Central High School
San Antonio, TXSkills
- Adaptability
- Leadership Skills
- Time Management Skills
- Complex Problem Solving
- Communication Skills
- Industry Knowledge
- Microsoft Office
- Sales support
- Operations management
- Staff development
- Business analysis
- Operational efficiency
- Time management
Timeline
Services Manager
Best Buy
06.2023 - Current
Geek Squad Manager
Best Buy
08.2022 - 06.2023
CIA Sr.
Best Buy
11.2021 - 08.2022
Advanced Repair Agent
Best Buy
05.2021 - 11.2021
Computing Supervisor
Best Buy
05.2019 - 05.2021
Microsoft Expert
Best Buy
10.2017 - 05.2019
Customer Service Manager
Office Depot
01.2015 - 10.2017
High School Diploma -
East Central High School
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