Multi-faceted, vibrant professional support force with many years of experience providing excellent customer service, administrative skills, strong reception and entrepreneurial savvy in diverse high-volume industries. Creator/Proprietor of a natural/organic skin care product line and healing crystal jewelry design. Core competencies include: diplomacy, tact & courtesy, problem solving, troubleshooting, safety management, detail oriented, active listening, sales experience, critical thinking, creativity, pleasant, positive attitude, autonomous as well as team-oriented worker with strong writing skills organization and effective communicator
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BILQIS MANSUR
The Bronx,NY
Summary
Overview
44
years of professional experience
Work History
Self Employed
HANDY PERSON
02.2020 - Current
Job overview
- Provided furniture and exercise equipment assembly, room painting, organization, cleaning, light fixture and ceiling fan installation, shelve installation, curtain rod installation, laminate floor installation
- Quickly learn and implement new skills and apply them to daily tasks, improving efficiency
- Established rapport with clients to increase repeat business
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls
Bailey Household
PERSONAL ASSISTANT
10.2015 - Current
Job overview
- Providing support for busy health care executive and family, managing day to day household operations, navigation of daily tasks/activities, troubleshooting anticipated challenges formulating resolutions, management of unexpected events, schedule of services, ordering of goods, receiving and returns, coordinate and manage personal emails
- Established routines for efficientcy
- Manage calendar, scheduling appointments and reminders
- Manage mail, personal finances including bill payment, bookkeeping and banking
- Assist with child care and remote learning for children and daily homework assistance
- Personal errands
- Assist with creative projects and event planning
BelliOshun, Skin Care
CREATOR/ CEO
09.2010 - Current
Job overview
- Create and formulate all-natural organic skin care products
- Design and create all jewelry using healing crystals and precious metals
- Oversee all aspects of operations including sales initiatives, customer service quality and inventory control, manage packaging, shipping and all bookkeeping
- Answer all customer inquiries providing product details and information
- Reach out to customers to build relationships, assess needs and increase sales
- Manage inventory of products
- All mail distribution and response including shipping, returns and replacements
- Responding to complaints to ensure customer satisfaction
- Establish rapport with vendors and sellers
- Process all paperwork and filing
- Maintain safety and organization of the work environment.
Moore Household
HOUSE MANAGER/PERSONAL ASSISTANT
10.2009 - 09.2015
Job overview
- Assisted a granddaughter by providing daily household management, staff and care giving for her elderly memory impaired grandmother
- Managed household finances, including reconciliation of all personal and business accounts, billing, and all areas of bookkeeping
- Scheduled household repairs
- Provided personal support and care, including shopping, meal planning and preparation
- Managed calendar, scheduling and accompaniment to medical appointments and social events
- Provided companionship and encouragement and music therapy
- Assisted with bathing, dressing, grooming and laundry
- Monitored and scheduled household repairs maintenance and all other household requirements
- Maintained a safe and secure environment
- Monitored client's mental and physical conditions, reporting changes to family members
Metrocare Home Service
EXECUTIVE DIRECTOR'S ASSISTANT / INTAKE LIAISON
07.1999 - 03.2009
Job overview
- Executed all administrative tasks for the ED
- Managed part time and temp staff
- Distributed client cases for service within the allotted time frame
- Maintained the highest level of confidentiality with regard to sensitive information in accordance with HIPPA guidelines
- Prepared and reviewed documents and spreadsheets and other original correspondence
- Acted as primary point of contact for agencies requesting home attendant services
- Responsible for obtaining, photocopying, filing and distributing information on all initial cases and service hour changes to RN's social workers and coordinators for assessment in accordance with HRA mandated time frames, established and maintained rapport with various government agencies; HRA, CASA, JASA, ACS APS and VAU
- Provided effective verbal and written communication updates in progress concerning client interaction to all pertinent parties to facilitate service within specific time frames
- Ensured various agencies were notified of what needed to be in place for client service to begin after initial visits
- Coordinated internal and external client, departmental and affiliate meetings
- Created and implemented policy and procedure in accordance to contract guidelines
- Assisted ED with performance and quality improvement initiatives
- Provided excellent judgment and problem solving for emergency and or unique situations requiring immediate response
- Interpreted and processed client request acting as liaison to ensure quality service and complaint /conflict resolution
- Updated and maintained multiple client data bases
- Received processed and investigate complaints from CTU assisting with fact finding to determine whether complaints were substantiated, unable to substantiate or unsubstantiated
- Submitted completed reports containing confidential information within specific time frames
- The, | 917.688.0958 | BilqisMansur@outlook.com
- Ensured the agency was incompliance with various audits
- Maintained complete log books for all cases and complaints accurately detailing all occurrences in chronological order
- Purchased goods and maintained inventory of office supplies specific to departments
Parkchester North Condominium
EXECUTIVE ADMINISTRATIVE ASSISTANT / HEAD SECURITY DISPATCHER SUPERVISOR
05.1993 - 06.1999
Job overview
- Provided friendly, courteous reception for all walk-in visitors/residents directing them to the appropriate departments
- Managed security dispatchers, including regular scheduling, overtime and vacation, task distribution ensuring quotas were met, conflict resolution and disciplinary action
- Orchestrated “five-minute bullet briefings” as needed with Chief advising of all-important occurrences
- Dispatched Special Patrol officers and maintenance staff to locations at the request of residents
- Answered busy switchboard directing calls accordingly acting as liaison between departments keeping all parties aware of hazardous and or dangerous conditions to ensure staff and resident safety
- Maintained security log books accurately detailing all occurrences in chronological order
- Made decisive judgment calls for assistance from NYPD, Fire Department and EMS
- Aided in the facilitation of policy and procedure in accordance with special patrol ordinances
- Coordinated and maintained the certification of Special Patrolman
- Organized and updated schedules for executives
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.Provided administrative support to chief of security and special patrol sergeants, managed staff dispatchers while handling all aspects of walk in reception
- Provided executive administrative support for chief of public safety; updated planner, appointment scheduling and verbal reminders
- Responsible for all administrative duties: prepare, typed, edited and proof-read memos, letters and all other original correspondence, also accurate data entry of security occurrences in chronological order
- Responsible for accounts payable and petty cash disbursement
Education
Certified Administrative Assistant
University Overview
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Daily cleaning and sanitation
- Effective communication
- Painting
- Teamwork and Collaboration
- Maintenance and Repair
- Decision-Making
Timeline
HANDY PERSON
Self Employed
02.2020 - Current
PERSONAL ASSISTANT
Bailey Household
10.2015 - Current
CREATOR/ CEO
BelliOshun, Skin Care
09.2010 - Current
HOUSE MANAGER/PERSONAL ASSISTANT
Moore Household
10.2009 - 09.2015
EXECUTIVE DIRECTOR'S ASSISTANT / INTAKE LIAISON
Metrocare Home Service
07.1999 - 03.2009
EXECUTIVE ADMINISTRATIVE ASSISTANT / HEAD SECURITY DISPATCHER SUPERVISOR
Parkchester North Condominium
05.1993 - 06.1999
Certified Administrative Assistant