BIMAL DAHAL
GRAND RAPIDS,MI
Summary
Resourceful and dedicated customer service professional with over 2 years of experience in fast-paced environments. Recognized for high productivity and efficient task completion, with specialized skills in conflict resolution, customer relationship management, and team leadership. Currently pursuing a degree in Criminal Justice at Michigan State University, with aspirations to attend Ohio State University Law School. Proven ability to engage effectively with diverse populations and excel in team-oriented settings, demonstrating strong communication, problem-solving, and empathy to ensure exceptional service delivery and team cohesion.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Team Leader
papparoti
East Lansing, Michigan
03.2022 - 09.2023
- Delivered exceptional customer service in a high-volume setting.
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction.
- Mentored and trained new customer service associates.
- Ensured the successful resolution of customer inquiries on time.
Outbound Warehouse Associate
Amazon
Grand Rapids, MI
06.2021 - 08.2022
- Ensured accuracy of shipments by verifying items against packing lists.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
- Managed inventory and assisted in order fulfillment.
- Collaborated with team members to meet and exceed daily productivity goals.
Customer Service Representative
Walmart
Grand Rapids, MI
10.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products.
- Assisted customers with product selection and ordering.
- Processed transactions efficiently and accurately.
- Assisted customers with product inquiries, demonstrating strong product knowledge and communication skills.
Sandwich Artist
SUBWAY®Restaurants
Grand Rapids, Michigan
06.2019 - 10.2019
- Prepared food items, such as sandwiches, salads, soups, and drinks, according to customer orders.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared by health and safety standards.
Education
Bachelor of Arts - Criminal Justice
Michigan State University
East Lansing, MI06-2025
Associate of Arts - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI04-2023
High School Diploma -
East Kentwood High School
Grand Rapids, MI05-2019
Skills
- Training and coaching
- Customer Relationship Building
- Delegation and Supervision
- Product Knowledge
- Stock management
- Customer Service Excellence
- Strong Communication Skills
- Problem-Solving Ability
- Adaptability in Dynamic Environments
- Team Collaboration
- Time Management
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Timeline
Customer Service Associate Team Leader
papparoti
03.2022 - 09.2023
Outbound Warehouse Associate
Amazon
06.2021 - 08.2022
Customer Service Representative
Walmart
10.2019 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
06.2019 - 10.2019
Bachelor of Arts - Criminal Justice
Michigan State University
Associate of Arts - Criminal Justice
Grand Rapids Community College
High School Diploma -
East Kentwood High School
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