Binaebi Oyarede
Edmond,OK
Summary
Proven Help Desk Technician with a track record of enhancing user satisfaction and improving system efficiency at the University of Central Oklahoma. Skilled in remote system analysis and user training, adept at resolving complex technical issues. Demonstrated ability to improve ticket management processes, ensuring a 40% reduction in user downtime.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
University of central oklahoma
Edmond, OK
10.2021 - 11.2023
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Installed operating system updates as required by company policy.
- Performed troubleshooting to diagnose and resolve technical issues.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Analyzed system logs to detect potential issues with computer systems.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Managed user accounts including passwords resets, account creation and deletion.
Quality Control Inspector
RBC Bearings
Oklahoma City
10.2018 - 07.2021
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Analyzed data from process control systems to identify trends in product quality.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Developed corrective action plans based on findings from investigations and audits.
- Tested finished goods prior to shipment according to established protocols.
- Trained new employees on proper use of test equipment and inspection techniques.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Education
Associate of Science - Information And Communication Technology
University of Central Oklahoma
Edmond, OK11-2025
Skills
- Ticket management
- User access support
- Help desk software
- Remote system analysis
- User training
- Hardware repair
Affiliations
python, power BI,
Timeline
Help Desk Technician
University of central oklahoma
10.2021 - 11.2023
Quality Control Inspector
RBC Bearings
10.2018 - 07.2021
Associate of Science - Information And Communication Technology
University of Central Oklahoma
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