Bindi Bhagat

• Deployed to 6 underperforming properties across the Southern & Eastern regions to serve as Interim General Manager during executive vacancies, mitigating revenue loss.
• Audited and restructured front desk, housekeeping, and F&B operations, reducing labor costs by an average of 15% while maintaining brand service standards.
• Boosted the regions RevPar Index (RGI) by an average of 12% across four distressed properties through strategic pricing and targeted upselling campaigns.
• Led a 12 member transitional task force team to ensure flawless execution of brand standards during three major hotel acquisitions and three full-property renovations: Staybridge Suites Corpus Christi Texas, Homewood Suites Laredo Texas and Hampton Inn & Suites Meadowlands Washington Pa.
• Led over 1000 + cross-functional hotel associates on new Property Management Systems (PMS) and Service Culture initiatives, leading to a 25% improvement in Medallia/Salt scores.
• Implemented stricter procurement controls and automated scheduling templates, dropping operational expenses by 18% system-wide.

Task force roles included:

• Holiday Inn Express & Suites Oakhurst Corpus Christi Texas
• Staybridge Suites Corpus Christi Texas
• Homewood Suites Laredo Texas
• Hilton Garden Inn Houston Texas
• Hampton Inn & Suites Washington Pa
• Hampton Inn & Suites Carbondale IL
• Hampton Inn & Suites Rifle CO

Holiday Inn Express & Suites Navigation Corpus Christi Texas:

• Directed daily operations, ensuring efficiency and high-quality service delivery across all departments.
• Developed strategies to enhance guest satisfaction, leading to improved loyalty and repeat business.
• Managed staff performance through regular training sessions and feedback, fostering a culture of excellence.
• Streamlined operational processes, reducing costs while maintaining service standards and operational effectiveness.
• Analyzed market trends to inform strategic decision-making and business growth initiatives.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Boosted employee retention by developing a comprehensive benefits package and fostering a positive work environment.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.

Holiday Inn Airport, Corpus Christi Texas:

Guest -focused hospitality role in a full service hotel. Expert in IHG brand standards, team leadership, and conflict resolution.

• Delivered leadership for and oversight of an Airport Hotel with 236 guest rooms, multiple restaurants and banquet rooms.
• Assessed each line item within the budget and immediately began to improve margins through streamlining staff, food costs, and other unnecessary operating expenditures.
• Recruited and hired a strong management team to assume departmental responsibility, and drove accountability for quality and service.
• Sustained continual involvement through weekly management meetings and frequent visits to provide ongoing support and satisfy company objectives.

• Dynamic and results-driven Owner and General Manager with great knowledge in P&L oversight, revenue growth and asset value.
• Emphasize strategic owner relations, and cost metrics.
• Owned and Managed Holiday Inn Express through to its PIP renovation.
• Established 90% and above Medallia guest satisfaction metrics per year, receiving the highest Guest Quality Award, Torch Bearer Award (2015 and 2016)