Bindya Khilani

• Achieved transformative change and consistently exceeded performance expectations while leading multiple teams, delivering outstanding results
• Spearhead the development of next-generation software solutions for the sustainable industry, with a focus on commercial and Small Medium Business.
• Collaborate with stakeholders across departments to ensure a shared understanding of customer experience goals and identify software-driven improvement opportunities.
• Define and refine Lead-to-Service processes for different customer segments, optimizing efficiency and customer satisfaction.

Key Achievements:

• Led the successful development and launch of innovative products, driving company growth and customer satisfaction.
• Built and nurtured a high-performing product team, fostering a culture of innovation and collaboration.
• Lead product development, applying human-centric design principles, conducting customer interviews, and utilizing UX research to validate and shape product direction.
• Maintained clear and effective communication with internal and external stakeholders.

• Spearheaded comprehensive product capability roadmap to optimize employee experience.
• Successfully researched and proposed a $500K cost-saving plan through global depot consolidation.
• Efficiently introduced chatbots for streamlined operations, achieving a 95% on-time delivery rate.
• Established KPIs to measure digital product performance and monitored industry trends.
• Proficient in defining product requirements, identifying customer needs, and developing business cases.
• Managed end-to-end processes and mentored product management teams to foster innovation and excellence.
• Resolved conflicts among stakeholders when necessary through effective problem solving techniques.
• Identified opportunities for improvement within existing digital products based on customer feedback.

• Held diverse leadership positions in Business Technology for a global marketer and distributor of food service products
• Successfully promoted the enterprise-wide adoption of Agile methodology and implemented business process improvements.
• Created a comprehensive roadmap with prioritized features for relevance and complexity
• Directed resources and processes for new product implementation, product lifecycle management, and product enhancements
• Collaborated with marketing, sales, and operations to oversee product development and align strategies
• Led deployment, monitoring, maintenance, and support of hardware and Software
• Formulated IT policies and procedures, including security, disaster recovery, and standards
• Led research and innovation teams, translating concepts into new products and enhancements
• Orchestrated improvements in customer journeys and data transfers through AWS and Salesforce solutions
• Defined project milestones, SLAs, and resource allocation, communicating with stakeholders
• Analyzed performance metrics for applications, driving cost-effectiveness and productivity
• Led engineering teams in Agile practices, adhering to SDLC, and removing roadblocks

• Managed teams of up to 25 technical professionals in architecture design, solution development, and business integration for enterprise-level finance, manufacturing, and logistics platforms
• Oversaw requirements gathering and analysis from managers, users, and key business stakeholders
• Led brainstorming sessions to clarify requirements and drive consensus
• Liaised effectively between executives, vendors, subcontractors and technical staff to define business needs and develop system specifications
• Implemented strategies to enhance efficiencies, minimizing data gathering efforts
• Mentored teams to identify risks, enhance delivery, and satisfaction
• Developed multi-year technology roadmap, driving technology adoption and aligning with organizational goals
• Streamlined data gathering processes, enabling more time for analysis and decision support.