Bintou Diallo
Cumming,USA
Summary
Motivated and dependable professional seeking an office support or administrative position in a professional setting. Experienced in customer service, office assistance, caregiving, and team support. Skilled in communication, organization, multitasking, and maintaining a welcoming environment while ensuring excellent service and efficiency.
Overview
14
14
years of professional experience
Work History
Stylist / Office Assistant
Sunu Hair Braiding
Decatur, GA
02.2018 - Current
- Delivered professional hair care services and educated clients on proper hair maintenance.
- Recommended treatments and products based on customer needs.
- Managed incoming calls, appointments, and client communications.
- Maintained filing systems and updated paperwork and documents.
- Performed general office duties including inventory management and administrative support.
- Greeted clients and ensured a professional, welcoming environment.
Server
Waffle House
Atlanta, GA
06.2022 - 01.2023
- Took customer orders and provided attentive dining service.
- Processed payments and maintained clean dining areas.
- Assisted with dishwashing, table clearing, and overall restaurant upkeep.
- Ensured customer satisfaction through friendly and efficient service.
Front Line Customer Service / Cashier
CAVA Mediterranean Restaurant
Chamblee, GA
09.2021 - 06.2022
- Provided front-line customer service in a fast-paced restaurant environment.
- Handled cash transactions and assisted guests with orders.
- Maintained cleanliness and organization of the service area.
Call Center Representative
01.2017 - 01.2020
- Assisted customers with inquiries and provided professional phone support.
- Maintained accurate records and resolved customer concerns efficiently.
- Demonstrated strong communication and multitasking abilities.
Seasonal Sales Associate
Cookies Department for Kids
Bronx, NY
01.2017 - 12.2017
- Assisted customers in selecting products based on their needs.
- Maintained organized product displays and sales floor cleanliness.
- Delivered excellent customer service to encourage repeat business.
Cashier
Food Emporium
New York, NY
12.2016 - 02.2017
- Handled cash transactions and maintained accurate cash drawers exceeding $3,500 per shift.
- Assisted customers with purchases and provided excellent customer service.
- Promoted rewards programs, credit cards, and smart plans.
- Organized merchandise and maintained store cleanliness.
Stylist
H & Yatou Salon
Dallas, TX
08.2012 - 05.2016
- Styled customers’ hair and assisted with salon organization.
- Consulted with clients regarding beauty treatments and hairstyles.
- Maintained a clean and professional salon environment.
Caregiver
Brickmont Assisted Living
Roswell, GA
- Assisted residents with daily living activities and personal care.
- Helped residents prepare for meals, activities, and appointments.
- Monitored residents and reported concerns or emergencies to medical staff.
- Assisted with laundry, hygiene, mobility, and maintaining a safe environment.
- Provided compassionate support to residents and family members.
Education
AIU -
AIU
Sandy Springs, GAKingsborough Community College -
Kingsborough Community College
Brooklyn, NYJustin F. Kimball High School -
Justin F. Kimball High School
Dallas, TXSkills
- Customer Service
- Office Administration
- Microsoft Office
- Filing & Documentation
- Data Entry & Word Processing
- Cash Handling & POS Systems
- Phone & Email Communication
- Organizational Skills
- Team Collaboration
- Problem Solving
- Time Management
- Attention to Detail
- Bilingual: English & Spanish
Additional Qualifications
- Excellent Customer Care Skills
- Professional Communication
- Strong Typing Skills
- Knowledge of Office Management Procedures
- Reliable and Self-Motivated
- Ability to Work Independently or as Part of a Team
- Strong Organizational and Multitasking Skills
- Fluent in English and Spanish
Timeline
Server
Waffle House
06.2022 - 01.2023
Front Line Customer Service / Cashier
CAVA Mediterranean Restaurant
09.2021 - 06.2022
Stylist / Office Assistant
Sunu Hair Braiding
02.2018 - Current
Call Center Representative
01.2017 - 01.2020
Seasonal Sales Associate
Cookies Department for Kids
01.2017 - 12.2017
Cashier
Food Emporium
12.2016 - 02.2017
Stylist
H & Yatou Salon
08.2012 - 05.2016
Caregiver
Brickmont Assisted Living
AIU -
AIU
Kingsborough Community College -
Kingsborough Community College
Justin F. Kimball High School -
Justin F. Kimball High School