Penelope Weaver
New Kensington,PA
Summary
Customer-centric professional with hands-on experience in customer service, appointment scheduling, sales, and administrative support within fast-paced environments. Expertise in building relationships, managing high-volume interactions, and addressing customer needs. Strong communication skills enhance the ability to prioritize tasks, maintain records, and deliver professional service across multiple channels.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Student Salon Stylist / Student Assistant
Empire Beauty School
Monroeville, PA, PA
03.2025 - 01.2026
- Coordinated daily appointment scheduling, calendar management, and walk-in services to enhance client satisfaction and optimize salon flow.
- Provided professional customer service by addressing phone calls, emails, inquiries, and concerns, ensuring timely resolution and positive client experiences.
- Built strong client relationships through active listening, personalized recommendations, and effective communication, fostering customer loyalty, repeat business, and referrals.
- Educated clients on salon products, services, and industry trends, offering tailored recommendations to meet individual needs and enhance their salon experience.
- Supported revenue growth by promoting additional services, treatments, and retail products and organizing product displays to encourage sales.
- Maintained a clean, organized, and visually appealing salon while adhering to salon policies, health, and safety standards.
- Collaborated with team members to maintain a supportive, efficient, and professional salon environment.
- Provided administrative support through accurate data entry, record keeping, enrollment assistance, and communication with students and staff.
Retail Sales Associate/Cashier/Customer Service
Dollar General
New Kensington, PA
09.2023 - 08.2024
- Delivered exceptional customer service in a high-volume environment by promptly addressing questions, requests, and concerns with professionalism and empathy.
- Streamlined customer checkout experience by processing transactions efficiently and responding quickly to requests, reducing wait times and improving customer satisfaction during peak periods.
- Processed high volumes of transactions, payments, refunds, and exchanges accurately using POS systems while maintaining cash-handling integrity.
- Built rapport with customers through active listening and personalized product recommendations, strengthening customer relationships and encouraging repeat business.
- Promoted products, current offers, and loyalty programs by identifying customer needs and communicating relevant benefits, supporting sales and customer retention.
- Resolved customer complaints and service issues efficiently while balancing company policies with a positive customer experience.
- Maintained up-to-date product and promotional knowledge, enabling accurate guidance for customers' purchasing decisions and enhancing their shopping experience.
Cashier/Customer Service
Giant Eagle, Inc.
Avon Lake, OH
07.2022 - 02.2023
- Processed high-volume transactions accurately and efficiently using POS systems, maintaining strong attention to detail and cash-handling accuracy.
- Provided professional, friendly customer service in fast-paced environment, resolving customer questions, requests, and concerns to enhance customer experience.
- Built rapport with customers through active listening and clear communication, creating positive experiences and encouraging customer loyalty.
- Assisted customers with product questions and provided personalized recommendations based on their needs.
- Promoted store promotions and loyalty programs, encouraging additional purchases and contributing to overall sales growth.
- Resolved customer concerns, returns, and refunds while adhering to company policies, ensuring customer satisfaction.
- Collaborated with team members to meet customer needs, adapt to changing priorities, and maintain efficient operations during high-volume periods.
Education
Graduate Certificate - Cosmetology
Empire Beauty School
Monroeville, PA 10.2024 - 01.2026
High school or equivalent - General Studies
Avon Lake High School
Avon Lake, OH 09.2021 - 06.2023
Skills
- Customer Service & Client Relations
- Professional Phone & Email Communication
- Product recommendations
- Salon scheduling
- Appointment Scheduling & Calendar Management
- Active Listening
- Problem Solving & Conflict Resolution
- Customer Retention
- Sales & Upselling
- Needs Assessment
- Product and Service Recommendations
- Customer Outreach & Follow-Up
- High-Volume Customer Support
- Data Entry & Record Keeping
- POS Systems & Payment Processing
- Time Management & Prioritization
- Multitasking
- Attention to Detail
- Adaptability
- Team Collaboration
- Policy and Procedure Compliance
- Customer service
- Client consultation
Timeline
Student Salon Stylist / Student Assistant
Empire Beauty School
03.2025 - 01.2026
Graduate Certificate - Cosmetology
Empire Beauty School
10.2024 - 01.2026
Retail Sales Associate/Cashier/Customer Service
Dollar General
09.2023 - 08.2024
Cashier/Customer Service
Giant Eagle, Inc.
07.2022 - 02.2023
High school or equivalent - General Studies
Avon Lake High School
09.2021 - 06.2023