Penelope Weaver
New Kensington,PA
Summary
Customer-focused professional with experience in customer service, appointment scheduling, sales, and administrative support across fast-paced salon and retail environments. Skilled in building strong customer relationships, handling high-volume interactions, resolving concerns, identifying customer needs, and recommending products and services. Strong communicator with proven ability to manage competing priorities, maintain accurate records, and deliver professional service by phone, email, and in person. Adaptable, organized, and detail-oriented, with a strong foundation of transferable skills well suited to remote customer service, sales, and appointment-setting positions.
Overview
4
4
years of professional experience
Work History
Student Salon Stylist / Student Assistant
Empire Beauty School
Monroeville, PA
03.2025 - 01.2026
- Managed daily appointment scheduling, calendar coordination, walk-ins, and schedule adjustments to maximize productivity and meet client needs.
- Delivered professional customer service by handling phone calls, emails, inquiries, and concerns while providing timely, appropriate solutions.
- Built strong client relationships through active listening, personalized recommendations, and effective communication, fostering customer loyalty, repeat business, and referrals.
- Maintained thorough knowledge of salon products, services, treatments, and industry trends to educate clients and recommend options based on their individual needs.
- Supported revenue growth by promoting additional services, treatments, and retail products and organizing product displays to encourage sales.
- Maintained a clean, organized, and visually appealing salon while adhering to salon policies, health, and safety standards.
- Collaborated with team members to maintain a supportive, efficient, and professional salon environment.
- Provided administrative support through accurate data entry, record keeping, enrollment assistance, and communication with students and staff.
Retail Sales Associate/Cashier/Customer Service
Dollar General
New Kensington, PA
09.2023 - 08.2024
- Delivered exceptional customer service in a high-volume environment by promptly addressing questions, requests, and concerns with professionalism and empathy.
- Built rapport with customers through active listening and personalized product recommendations, strengthening customer relationships and encouraging repeat business.
- Processed high volumes of transactions, payments, refunds, and exchanges accurately using POS systems while maintaining cash-handling integrity.
- Promoted products, current offers, and loyalty programs by identifying customer needs and communicating relevant benefits, supporting sales and customer retention.
- Resolved customer complaints and service issues efficiently while balancing company policies with a positive customer experience.
- Maintained up-to-date product and promotional knowledge to provide accurate information and confidently guide customers toward appropriate purchasing decisions.
- Streamlined the customer checkout experience by processing transactions efficiently and responding quickly to requests, minimizing wait times during peak periods.
- Collaborated with team members and management to address customer needs, meet sales goals, and maintain efficient daily operations.
- Demonstrated adaptability and strong time-management skills by successfully performing multiple roles and prioritizing competing customer and operational needs.
- Maintained accurate records and inventory information while following company policies, procedures, and safety standards.
Cashier/Customer Service
Giant Eagle, Inc.
Avon Lake, OH
07.2022 - 02.2023
- Delivered professional, friendly customer service in a fast-paced environment while addressing customer questions, requests, and concerns.
- Processed high-volume transactions accurately and efficiently using POS systems, maintaining strong attention to detail and cash-handling accuracy.
- Built rapport with customers through active listening and clear communication, creating positive experiences and encouraging customer loyalty.
- Assisted customers with product questions and provided personalized recommendations based on their needs.
- Promoted store promotions, loyalty programs, and relevant products to encourage additional purchases and support sales goals.
- Resolved customer concerns, returns, and refunds professionally while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to meet customer needs, adapt to changing priorities, and maintain efficient operations during high-volume periods.
Education
Graduate Certificate - Cosmetology
Empire Beauty School
Monroeville, PA01.2026
High school or equivalent - General Studies
Avon Lake High School
Avon Lake, OH06.2023
Skills
Core Skills
Customer Service & Client Relations Professional Phone & Email Communication Appointment Scheduling & Calendar Management Active Listening Problem Solving & Conflict Resolution Customer Retention Sales & Upselling Needs Assessment Product & Service Recommendations Customer Outreach & Follow-Up High-Volume Customer Support Data Entry & Record Keeping POS Systems & Payment Processing Time Management & Prioritization Multitasking Attention to Detail Adaptability Team Collaboration Policy & Procedure Compliance
Timeline
Student Salon Stylist / Student Assistant
Empire Beauty School
03.2025 - 01.2026
Retail Sales Associate/Cashier/Customer Service
Dollar General
09.2023 - 08.2024
Cashier/Customer Service
Giant Eagle, Inc.
07.2022 - 02.2023
Graduate Certificate - Cosmetology
Empire Beauty School
High school or equivalent - General Studies
Avon Lake High School