Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bintou Faye

Marysville,WA

Summary

I am a Reliable Customer Experience Manager proficient in team and operational leadership. Enthusiastic about supporting business success to achieve desired results in accordance with company policy. Demonstrated planning and change management skills to influence functions and build a customer friendly environment for internal and external customers.

Overview

20
20
years of professional experience

Work History

Customer Experience Manager

The Home Depot Inc
Everett, WA
01.2022 - Current

My job is to ensure that customer experience is engaging, efficient, and effective.

Garden Department Supervisor

The Home Depot
Everett, WA
09.2021 - 01.2022

My job was to train, coach, and develop associates in my department to ensure customers receive excellent service and can easily find the merchandise they need.

Flooring Department Supervisor

The Home Depot
Maple Grove, MN
01.2021 - 09.2021

My job was to ensure customer orders both in-store and online are done accurately and in a timely manner, I train, coach, and develop associates in my department to ensure customers receive excellent service and can easily find the merchandise they need.

Front End Supervisor

The Home Depot
Maple Grove, MN
02.2020 - 01.2021

I was responsible for the day to day operations of the front end of the store, training, coaching and ensuring that customers receive excellent and consistent level of service every single time.

Teller

Wells Fargo Bank
Champlin, MN
05.2018 - 02.2020

My job was:

  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

Electrical and Special Services Associate

The Home Depot Inc
Maple Grove, MN
05.2017 - 05.2018

My job was to greet customers upon arrival in the store by providing excellent customer service and assisting them find what they need.

Marketing and Customer Service Officer

Skye Bank
Banjul, N/A
04.2009 - 06.2015

MY job was to sell the bank's products/services and maintaining customer relations

Electrical Technician

Gambia Civil Aviation Authority
Banjul, N/A
07.2005 - 03.2007

I was a trainee electrical technician helping with everyday maintenance of the air field lightning system

Education

Applied Electrical And Electronics Engineering

Gambia Technical Training Institute
The Gambia
09.2007

High School Diploma -

St, Joseph's Senior Secondary
The Gambia
06.2005

Associate of Science - Business Computer Systems

North Hennepin Community College
Minneapolis, MN

Skills

  • Good communication skills
  • Good team player
  • Rapport and relationship building
  • Compelling leadership skills
  • Cross-cultural sales background
  • Service-driven sales

Timeline

Customer Experience Manager

The Home Depot Inc
01.2022 - Current

Garden Department Supervisor

The Home Depot
09.2021 - 01.2022

Flooring Department Supervisor

The Home Depot
01.2021 - 09.2021

Front End Supervisor

The Home Depot
02.2020 - 01.2021

Teller

Wells Fargo Bank
05.2018 - 02.2020

Electrical and Special Services Associate

The Home Depot Inc
05.2017 - 05.2018

Marketing and Customer Service Officer

Skye Bank
04.2009 - 06.2015

Electrical Technician

Gambia Civil Aviation Authority
07.2005 - 03.2007

Applied Electrical And Electronics Engineering

Gambia Technical Training Institute

High School Diploma -

St, Joseph's Senior Secondary

Associate of Science - Business Computer Systems

North Hennepin Community College
Bintou Faye