Katrina Little
Birmingham,AL
Summary
Talented Customer Experience Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing excellent customer service.
Overview
27
27
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Fairfield, AL
06.1997 - Current
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Education
Associate Degree in Nursing - Data Entry
Bessemer State Technical College
Bessemer, AL05-1994
Skills
- Customer Service Excellence
- Customer Relations Best Practices
- Customer Experience Improvement
- Focused On Customer Satisfaction
- Adherence To High Customer Service Standards
- Team Training And Leadership
- Order Fulfillment
- Good Communication Skills
- Problem-Solving
Timeline
Customer Experience Manager
The Home Depot Inc
06.1997 - Current
Associate Degree in Nursing - Data Entry
Bessemer State Technical College