Suniva Garcia
San Antonio,USA
Summary
Results-driven and motivated bilingual professional (English/Spanish) seeking a long-term opportunity with a company that values teamwork, growth, and career development. Experienced in customer service and call center operations, with a proven ability to resolve issues efficiently through active listening, problem-solving, and cost control. Skilled in coordinating shipments, managing carrier relationships, and ensuring timely pickups and deliveries. Known for a positive attitude, adaptability in fast-paced environments, attention to detail, and dedication to improving operational efficiency while delivering high-quality customer service. Proficient in Microsoft Word, Excel, and PowerPoint.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Fisher Brothers Logistics
San Antonio, TX
09.2025 - Current
- Coordinate daily pickup and delivery schedules, ensuring on-time performance and efficient route planning,
- Manage end-to-end shipment processes, from load tendering to final delivery confirmation.
- Communicate proactively with customers, providing real-time updates on shipment status, delays, and delivery timelines
- Act as the primary point of contact for customers, resolving issues quickly to maintain high satisfaction levels.
- Monitor load progress and track shipments using Fleetlocate systems to ensure visibility and accuracy.
- Collaborate with carriers, drivers, and warehouse teams to ensure smooth pickup and delivery operations.
- Resolve service disruptions by identifying root causes and implementing corrective actions.
- Ensure all required documentation-BOLs, PODs is accurate, complete, and communicated to all parties
- Maintain strong relationships with customers through consistent follow-up and reliable service execution.
- Prioritize urgent and time-sensitive shipments to meet customer expectations and service level agreements.
- Reduce delays and service failures through proactive planning and daily operational oversight.
- Provide daily status reports and updates to customers and internal teams.
Sr. Logistics Manager
CargoQuotes LLC
San Antonio, TX
12.2020 - 08.2025
- Coordinate and manage international shipments across the U.S., Canada, and Mexico, ensuring timely and compliant delivery.
- Plan and oversee daily and weekly transportation routes to maximize efficiency and reduce delays.
- Reduce transportation costs through strategic carrier negotiations.
- Build and maintain strong relationships with vendors and carriers to improve collaboration and service quality.
- Conduct operational audits to identify inefficiencies and implement corrective actions.
- Manage logistics budgets and allocate resources effectively while maintaining high service standards.
- Resolve shipping discrepancies by coordinating communication between customers and carriers.
- Supervise and mentor a team of logistics professionals, fostering growth and high performance.
- Drive process improvement initiatives to enhance operational efficiency and cost savings.
- Delivered exceptional customer service by actively listening and resolving customer concerns efficiently.
- Troubleshot customer issues and provided timely, effective solutions.
- Maintained accurate records and upheld data integrity standards.
- Built strong customer relationships through professionalism and communication skills.
Sr. Logistics Representative
Tranzport Inc.
08.2020 - 12.2020
- Negotiate competitive carrier rates to ensure strong profit margins on all shipments.
- Develop and maintain a reliable network of third-party carriers to optimize cost efficiency and service quality.
- Grow freight volume by strengthening relationships with existing customers and identifying new opportunities.
- Accurately create and manage freight orders within company systems.
- Provide timely and consistent updates to customers regarding load status and project progress.
Logistics Manager
JB Hunt Transport
06.2019 - 08.2020
- Coach and mentor staff, and ensure staff are trained on day-to-day processes and procedures for their branch.
- Foster positive customer and carrier relations to retain and grow current business.
- Responsible for delivering results to meet/exceed their portion of the branch budget and performance objectives; support the development of the overall branch budget and profit objectives through allocation of their scope of work.
- Ensure customers receive superior on-time service.
Logistics Sales Representative
JB Hunt Transport
08.2018 - 06.2019
- Develop and manage a network of outside carriers to move freight in the most profitable manner.
- Negotiate rates with carriers to meet margin requirements and ensure maximum profitability.
- Build freight volume from existing customers.
- Solicit new sales by developing leads and cold calling potential customers.
- Create rewarded freight orders into the companies system.
- Meet or exceed required margin and revenue goals for the branch.
Carrier Sales Coordinator
JB Hunt Transport
01.2017 - 08.2018
- Cover freight- Manage the pickup, transit, and on-time.
- Provide excellent customer service and follow-up.
- Generate leads for new business opportunities.
ICS Carrier Relations - Operating Office Assistant
JB Hunt Transport
09.2015 - 10.2016
- Performs complex office work such as document processing, record-keeping and report compilation.
- Obtain updated carrier documentation to ensure approval to operate and move freight with the Company.
- Compiling and arranging data, making computations, laying out and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing.
Customer Care Representative
Vonage Telephone Co.
Holmdale, NJ, Mexico
08.2014 - 07.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused customer situation calmly and courteously.
- Managed calls effectively and efficiently in a complex fast paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Secretary/Receptionist
Reyes Home Remodeling
Springdale, Ar
10.2012 - 07.2013
- Prepared and distributed payroll for staff employees.
- Oversaw daily office operations for staff reports.
- Composed and drafted all outgoing correspondence and reports for manager.
- Oversaw inventory and office supply purchases.
- Verified and created claim numbers by communicating with various insurance companies.
- Performed account receivable duties including invoicing, researching charges, and reconciliations.
- Prepared meeting hours and edited subcontractor proposals, project punch list for organization support.
Education
High School Diploma -
Bentonville High School
Skills
- Bilingual: Fluent in Spanish and English
- Call Center Operations & Customer Support
- Strong Problem-Solving and Analytical Skills
- Data Integrity & Accuracy Management
- Cost Reduction & Efficiency Improvement
- Logistics Analysis & Coordination
- Shipping & Receiving Operations
- Transportation Management
- Operational Leadership & Process Management
- International Freight & Logistics Management
- Customer Service Excellence
Timeline
Customer Experience Manager
Fisher Brothers Logistics
09.2025 - Current
Sr. Logistics Manager
CargoQuotes LLC
12.2020 - 08.2025
Sr. Logistics Representative
Tranzport Inc.
08.2020 - 12.2020
Logistics Manager
JB Hunt Transport
06.2019 - 08.2020
Logistics Sales Representative
JB Hunt Transport
08.2018 - 06.2019
Carrier Sales Coordinator
JB Hunt Transport
01.2017 - 08.2018
ICS Carrier Relations - Operating Office Assistant
JB Hunt Transport
09.2015 - 10.2016
Customer Care Representative
Vonage Telephone Co.
08.2014 - 07.2015
Secretary/Receptionist
Reyes Home Remodeling
10.2012 - 07.2013
High School Diploma -
Bentonville High School