CAROLINA PEREZ

As a Customer Experience Manager I am responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

• As a receptionist here at the Domestic Violence Resource Center, my responsibilities include:
• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
• Greeted guests promptly and consistently set professional tone with friendly assistance.
• Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
• Helped gather supplies and set up spaces to coordinate meetings and office events.
• Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.
• Added daily tracking details to Microsoft spreadsheets and produced regular reports.
• Accepted incoming mail and packages and routed to appropriate staff.
• Picked up, organized, and wiped down reception regularly to keep area professional and clean.

• As a Brand Ops Supervisor my responsibility is to drive our overall store results through our product lifecycle and ensuring I am coaching associates to serve our costumers as their top priority.
• Demonstrating company values
• Make sure the product we do receive in shipment gets processed and put out onto the floor, with the amount of hours we are given.
• Ensuring back of house and everything is organized and easy to find
• Examined incoming freight to determine most effective handling and loading method.
• Handled personnel problems and complaints to restore harmony to workforce and improve teamwork.
• Customer sales lead, overviewing we are making our numbers and selling our product, making sure every costumer gets the ultimate costumer experience while shopping.
• Monitored processes and recommended methods for improvement.
• Support in leading physical inventory

• Educated on menus and product we had to be able to create a great costumer experience, by making recommendations.
• Prep and Clean food for next day business
• Key holder
• Count cash register during Opening and Closing