Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bionca Brodus

Columbia,SC

Summary

Hardworking employee enthusiastic about learning the information technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Federal Express
07.2015 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Customer Service Agent

Federal Express
07.2015 - Current
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Metric Engineer: Debris Monitor

FEMA
11.2013 - 03.2014
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.

Education

High School Diploma -

Allendale Fairfax High School
Fairfax, SC
2011

Skills

  • Product Promotion
  • Payment Collection
  • Equipment Operation
  • Quality Assurance
  • Teamwork and Collaboration
  • GPS and route planning
  • Customer Service
  • Product Knowledge
  • Microsoft PowerPoint
  • Problem-solving abilities
  • Technical Support

Timeline

Delivery Driver

Federal Express
07.2015 - Current

Customer Service Agent

Federal Express
07.2015 - Current

Metric Engineer: Debris Monitor

FEMA
11.2013 - 03.2014

High School Diploma -

Allendale Fairfax High School

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Bionca Brodus