Bipan Jogi
IT Support Technician
Harrisburg,PA
Summary
Strong expertise in network troubleshooting and equipment repair, focused on delivering effective solutions that enhance customer satisfaction. Demonstrated ability to diagnose and resolve technical issues efficiently, contributing to improved repair processes. Experienced in training new staff and ensuring high-quality service through effective communication. Proven track record of problem-solving and utilizing various tools and techniques to achieve results.
Overview
2
2
Certifications
2
2
years of professional experience
Work History
IT Support Technician
Central Dauphin School District
Harrisburg, PA
07.2026 - Current
- Provided day-to-day technical support by diagnosing and resolving hardware, software, and operating system issues.
- Utilized systematic troubleshooting techniques to identify and solve problems with Windows computers, laptops, printers, and peripherals.
- Installed, configured, and maintained hardware and software applications to meet user and organizational requirements.
- Assisted users with account access and password issues, delivering clear instructions for device configuration.
- Diagnosed network connectivity issues involving Wi-Fi, Ethernet, and printers to restore reliable access.
- Responded to IT support requests, prioritizing issues based on urgency and user impact.
- Documented troubleshooting steps, resolutions, and user requests to maintain accurate records of support work.
Geek Squad Repair Agent
Best Buy
Harrisburg, Pennsylvania
02.2025 - Current
- Diagnosed and resolved hardware, software, and connectivity-related technical issues.
- Performed diagnostics to identify hardware failures and software conflicts.
- Installed and configured Windows operating systems, applications, drivers, and printers.
- Provided customer assistance with computer setup, data transfers, and system optimization.
- Troubleshot Wi-Fi networking, printer, and connectivity problems effectively.
- Explained technical issues and solutions clearly to customers with varying knowledge levels.
- Maintained accurate documentation of all technical services and completed work.
- Recommended technology solutions based on customer requirements and technical needs.
Education
Associate of Applied Science - Computer Networking
05-2026
- Credits Completed: 57/60
High School Diploma -
06-2021
- Graduated summa cum laude
Skills
- Active Directory / Microsoft 365
- Windows administration
- User account management
- Ticketing systems
- Network troubleshooting
- VLANs / switches / routers
- Printer deployment
- Imaging/deployment
- Remote support
- Hardware deployment
- Cisco Packet Tracer
- Help desk support
Certification
- Apple Certified Support Technician (Geek Squad)
- Cisco CCNA — In Progress
Accomplishments
President's Award for Educational Excellence
Personal Best Award
Timeline
IT Support Technician - Central Dauphin School District
07.2026 - Current
Geek Squad Repair Agent - Best Buy
02.2025 - Current
Harrisburg Area Community College - Associate of Applied Science, Computer Networking
Central High School - High School Diploma,