Summary
Overview
Work History
Education
Skills
Certifications
Work Preference
Timeline
BusinessAnalyst
ERICKA MASSEY

ERICKA MASSEY

Azure Cloud Engineer
Atlanta,GA

Summary

Dynamic IT professional with extensive experience in IT infrastructure management, cloud engineering, and virtualization technologies. Skilled in deploying, configuring, and managing VMware environments hosting thousands of VMs running Windows and Linux Operating Systems. Proficient in implementing VMware Skyline and VMware Aria (vRealize) Suite for proactive analytics, automated IT operations management, and streamlined cloud infrastructure provisioning. Demonstrated expertise in hardware implementation and support for Cisco UCS Environment, as well as engineering virtualization solutions for large enterprise applications. Strong background in VMware SRM, PowerShell scripting, and Azure cloud engineering. Known for exceptional problem-solving abilities, teamwork, and commitment to delivering high-quality results.

Overview

18
18
years of professional experience

Work History

IT Support Technician

Cherokee Federal
08.2023 - 03.2024
  • Reimage and image government applications and software to multiple types of operating systems
  • Create and update multiple VLANs for printers, computers, and other devices that require local network access
  • Troubleshoot and diagnose issues with docking stations, PC’s, laptops, scanners, Wacom tablets, barcode scanners
  • Supported MHS and DHA Gensis team with installing printers, scanners, computers, and tablets to successfully execute system implementation throughout the Landstuhl Regional Medical Center
  • Educate local end users on new and existing systems and technically to complete their daily task
  • Communicate with the local network team on ports that need to be patched by testing each port using a Network Fluke.

Azure Cloud Engineer

Verida
06.2021 - 09.2023
  • Built and managed Azure services such as storage accounts, app services, subscriptions, SQL databases, and more
  • Deployed, configured, and managed a VMware environment hosting over 1,000 VMs running Windows and Linux Operating Systems.
  • Orchestrated the deployment, configuration, and management of a robust VMware environment, hosting over 1,000 VMs encompassing both Windows and Linux Operating Systems.
  • Expertise in Linux system administration, including CentOS, RedHat, and Ubuntu distributions
  • Implemented and provided ongoing support for VMware Skyline, leveraging its proactive analytics and recommendations capabilities to enhance system performance.
  • Leveraged VMware Aria (vRealize) Suite to automate IT operations management, ensuring optimal performance and uninterrupted availability.
  • Specialized in vRealize Automation to streamline the provisioning of cloud infrastructure, enhancing agility and scalability.
  • Provided comprehensive hardware implementation and support for Cisco UCS Environment, ensuring seamless integration and optimal performance.
  • Designed and implemented virtualization solutions tailored for large-scale enterprise applications, offering operational support to ensure uninterrupted business continuity.
  • Migrated on promise accounts into Microsoft Office 365 environments using service such as Fly AvePoint
  • Demonstrated advanced proficiency in VMware SRM and PowerShell scripting, facilitating efficient system management and automation.
  • Actively participated in weekend maintenance and On-Call rotations, ensuring round-the-clock availability and support for critical systems.
  • Executed VM creation, template management, snapshots, and backup operations, leveraging tools such as Avamar and vROps for streamlined management.
  • Produced and meticulously maintained documentation for SOPs, configurations, and processes across vSphere versions 6x-8x, ensuring transparency and consistency in system management.

Azure Administrator

Truist Bank
06.2021 - 04.2022
  • Deployed, configured, and maintained computation on Azure cloud (Create and configure Virtual Machines for Windows)
  • Managed Microsoft Azure subscriptions
  • Troubleshooted issues and engaged with teams and vendors for issue resolutions
  • Automated deployments and troubleshooted mechanism for quick service
  • Developed and implemented new process and provided documentation
  • Handled work assignments through ticketing system or form lead administrators
  • Conducted regular audits to assess and improve SharePoint performance, security, and compliance with industry standards
  • Performed software installations and maintenance task for cloud infrastructures
  • Conducted technical evaluation and proof of concept programs evaluating and implementing innovative technologies and tools
  • Implemented server patching solutions using configuration management tools
  • Created and updated applications for internal company operations using SQL Server
  • Utilized Avamar daily to recover and backup for remote systems
  • Implemented Microsoft Azure load balancing
  • Integrated on-premises networks with Azure virtual network.

Lead PC Technician Specialist

US Army Corp Of Engineers
09.2019 - 04.2021
  • Coordinated with project managers to execute multiple sites networking, and other
  • Utilized Active Directory to create new accounts, reset passwords and configured access to servers and file management software for users
  • Examines forms, logs, and reports to ensure their accuracy and timely completion
  • Managed government issued mobile devices both iOS devices and Android devices
  • Provided technical support for computers, printers, servers, switches, and other network issues for over 150 government employees throughout multiple sites on Tyndall AFB
  • Provided counsel to leadership regarding facility communication security requisites, hardware upkeep, and issues pertaining to the protection, management, disposal, and tracking of communication security materials
  • Led successful migration projects from on-premises SharePoint to SharePoint Online, ensuring seamless data transfer and minimal downtime
  • Conducted, reviewed, and deployed processes of service packs and security updated as per Windows server instances
  • Established preventive troubleshooting and maintenance methods for hardware and O365 software such as Teams and Outlook
  • Refreshed, re-imaged and installed new images on laptops for current and incoming government employees
  • Managed SCCM Software Update Point (SUP) and perform scripting to automate functions.

Data Analyst II

Apple
10.2016 - 09.2020
  • Facilitated the gathering and structuring of essential data necessary for crafting user manuals, training resources, installation guides, proposals, and reports
  • Revised and refined functional descriptions, system specifications, user manuals, specialized reports, and various client deliverables with precision and attention to detail
  • Assisted with financial and administrative duties, ensuring seamless operations within the team
  • Under minimal supervision, diligently prepared and updated documentation encompassing systems, programming, and operational procedures
  • Managed and updated an extensive internal documentation repository, while also offering or arranging specialized documentation support as needed
  • Stayed abreast of industry trends and best practices in data analysis, continuously enhancing skills and knowledge to remain at the forefront of the field
  • Conducted data quality assessments and implemented data cleansing processes to ensure accuracy and reliability of analytical results
  • Played a pivotal role in identifying opportunities for process improvement and automation through data analysis, resulting in significant time and cost savings
  • Collaborated with cross-functional teams to define key performance indicators (KPIs) and implement data-driven solutions that optimized operational efficiency and improved business performance.

Mobile Technical Support Agent

Arise Virtual Services
10.2005 - 05.2013
  • Patched software and installed new versions to eliminate security problems and protect data
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Performed technical support for android mobile devices such as cellphones and tablets
  • Troubleshoot and diagnosed technical hardware and software issues with mobile devices
  • Identified physical issues with android devices such as LCD screen and battery issues and communicated with the manufacturer about replacement of components
  • Strived to consistently meet and exceed department goals providing superior service
  • Documented all customer contact, accurately and efficiently determined the issue by evaluating and analyzing the symptoms within specified guidelines
  • Consistently praised by management for the quality and timeliness of projects, attention to detail, exemplary customer service delivery and team-player attitude.

Education

Bachelor of Arts - Visual Communications

American Intercontinental University
Atlanta, GA
05.2013

Diploma - Information Assurance and Security

University of Phoenix
Tempe, AZ
08.2017

Skills

  • Active Directory: TCP/IP, WNS, DHCP, DNS, Group Policies, Key Vault Management, Hyper-V Virtual Machines Installation
  • Azure: SaaS, IaaS, Paas, Automation
  • Migration: Azure Mitgrate, AvePoint Fly, CloudKey, Azure Database Migration Service, Azure Site Recovery, Azure Data Box, Azure Data Migration Assistant
  • Office 365
  • PowerShell
  • Networking
  • Cloud Computing
  • Azure Active Directory
  • Windows Server
  • Technical Support
  • Data Recovery
  • Hardware Upgrades
  • Troubleshooting and Assistance
  • Apple IOS
  • Component Replacements
  • Software Diagnosis
  • Data Connectivity
  • Windows 10
  • Desktop Support
  • MS Office Proficiency
  • Mac Systems
  • UNIX Shell Scripting
  • Security Certification
  • LAN and WAN Assessment
  • Hardware Repair
  • Microsoft Windows and Office
  • Desktop Partitioning Software
  • Ethernet and Firewall Proficient
  • Support Ticket System Management
  • Issue Troubleshooting

Certifications

  • CompTIA Security+
  • CompTIA A+
  • Microsoft Azure Admin AZ104
  • Active Secret Security Clearance

Work Preference

Work Type

Contract WorkFull Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionCareer advancement

Timeline

IT Support Technician

Cherokee Federal
08.2023 - 03.2024

Azure Cloud Engineer

Verida
06.2021 - 09.2023

Azure Administrator

Truist Bank
06.2021 - 04.2022

Lead PC Technician Specialist

US Army Corp Of Engineers
09.2019 - 04.2021

Data Analyst II

Apple
10.2016 - 09.2020

Mobile Technical Support Agent

Arise Virtual Services
10.2005 - 05.2013

Bachelor of Arts - Visual Communications

American Intercontinental University

Diploma - Information Assurance and Security

University of Phoenix

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ERICKA MASSEYAzure Cloud Engineer