Birana Dunn
Fort Worth,TX
Summary
I have been working in customer service for 10+ years. My skills include customer service, money handling time management and delegate and organizing task. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk/Customer Service/Dispatch
GXO Logistics
05.2024 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Was central point of contact for communication, relaying information to and from field personnel, customers, and other relevant parties.
- Manage routes, schedules, and driver assignments, ensuring timely delivery of goods and materials. organize and schedule activities, manage routes, and ensure efficient resource allocation to meet service demands, may interact with customers, providing updates on delivery times, resolving concerns, and ensuring customer satisfaction
Material Handler/Sanitation
Tyson
04.2024 - 05.2025
- Perform cycle counts, track inventory levels, and ensure material accuracy. Accurately label and stock materials in designated storage locations, often using the first-in, first-out (FIFO) method Safely unload incoming shipments from trucks and verify contents against packing lists.Record material handling data and maintain accurate records of inventory. Record material handling data and maintain accurate records of inventory.
Care Partner/CNA
Cooks Children Hospital
03.2023 - 02.2024
- Assist nurses with caring for babies that come onto the unit, that consist of feeding,changing, monitoring and drawing labs.
Waitress
Razzo's Cajun Cafe
10.2022 - 02.2023
- Taking customer orders and delivering food and beverages. Ensuring customer satisfaction. Making menu recommendations, answering questions and sharing additional information. Collaborated with the kitchen staff and other waitresses in order to make sure the resturaunt was running effectivily.
PCT (Patient Care Technician)
Texas Health Resources
03.2019 - 11.2022
- Measuring and documenting vital signs. They also identify patient concerns and report them to their colleagues. A Patient Care Technician's duties also include moving, turning or relocating patients as required for their comfort and medical requirements.
Machine Operator
Sam's Club
01.2022 - 10.2022
- Machine operators take care of all machine-specific functions such as configuring the equipment, loading and operating the machines, and optimizing the machine capability.Unload packages from incoming trucks. Inspect contents to ensure they are undamaged. Verify packages according to order and invoices They need to ensure that the machine works at its full capacity, oversee its maintenance, and perform timely quality checks.
CSR - Customer Service Representative
Kelly services
01.2017 - 12.2019
- Managing incoming calls of Dr. Office and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.
Education
High school diploma -
O D Wyatt High School
05.2012
Skills
- Computer literacy
- Communication skills
- Microsoft excel
- Organizational Skills
- Documentation review
- Restaurant Experience
- POS
- Bartending
- Microsoft Word
- Customer service
- Serving Experience
- Time management
- Guest services
- English
- Food Service
Certification
CNA
Timeline
Clerk/Customer Service/Dispatch
GXO Logistics
05.2024 - Current
Material Handler/Sanitation
Tyson
04.2024 - 05.2025
Care Partner/CNA
Cooks Children Hospital
03.2023 - 02.2024
Waitress
Razzo's Cajun Cafe
10.2022 - 02.2023
Machine Operator
Sam's Club
01.2022 - 10.2022
PCT (Patient Care Technician)
Texas Health Resources
03.2019 - 11.2022
CSR - Customer Service Representative
Kelly services
01.2017 - 12.2019
High school diploma -
O D Wyatt High School
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