BIRDENA BELL
Garland,TX
Summary
A seasoned professional with experience developing realistic solutions to assure satisfactory customer experiences. Committed to resolving problems and maintaining accurate metrics and reports. Diligent and motivated to improve processes, streamline operations, and increase revenue. Possessing excellent judgment and communication skills with deep understanding of business operations. Adept at analyzing, articulating, and solving various problems. Analytical and organized with the ability to work independently or as a part of a team.
Overview
9
9
years of professional experience
Work History
EDI Analyst
Mutual of Omaha
09.2015 - 03.2022
- Coordinate with vendors during the implementation of EDI files
- Resolved file issues ensuring employee benefits were properly uploaded
- Verify and ensure employee benefit eligibility adheres to the provisions of each company’s contract
- Assist with the identification, development, and evaluation of alternatives to meet business needs
- Assist with the documentation of projects and implementation procedures
- Organize daily tasks for better efficiency and use of resources
- Collect, arrange, and input information into database system
- Review files, records, and other documents to obtain business information and key data in order to respond to development requests.
GPS Representative
Mutual of Omaha
08.2014 - 08.2015
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Monitored database updates and verified for correctness
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Completed data entry tasks with accuracy and efficiency.
Business Analyst
HDM Corp
06.2013 - 01.2014
- Consulted with management to identify, define and document business needs and objectives
- Acted as a liaison between end-users to ensure business needs were met
- Developed requirements for new equipment
- Documented business processes and made recommendations for process improvements
- Maintained EHNAC accreditation document library
- Stayed updated on HIPAA regulations
- Assisted with medical billing and claims processing.
Education
Master of Science - Negotiation and Dispute Resolution
2009
Bachelor of Science - Business Administration
2000
Skills
- Extensive employee benefit eligibility knowledge
- Advanced MS Excel experience
- Workflow analysis
- Organized
- Negotiation skills
- Multi-tasking
- Business Analysis
- Business development
- Consulting
- Project management
- Creative
- Account management
- Oral and written communication
Timeline
EDI Analyst - Mutual of Omaha
09.2015 - 03.2022
GPS Representative - Mutual of Omaha
08.2014 - 08.2015
Business Analyst - HDM Corp
06.2013 - 01.2014
Creighton University - Master of Science, Negotiation and Dispute Resolution
Creighton University - Bachelor of Science, Business Administration
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