Birdie And Gene Tuttle
Leland,NC
Summary
Gene and I have accomplished alot in our life time. We have enjoyed our careers and are ready to combine our talents and knowledge while enjoying what we love to do. Travel, meet new people, and learn new things. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Wealth Client Specialist
Wilmington Bank
Wilmington, NC
08.2006 - Current
- Wealth Client Service Concierge
- Financial planning
- Financial Reports all financial aspects
- Elite Client Experience
- Analyzed data collected from customer surveys for insights into improving customer experience.
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
- Utilized multiple software systems to manage client accounts.
Upscale Retirement Community Mai Manager
Elite Wilmington Retirement Community
Wilmington, NC
01.2006 - Current
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Skills
- Business Development
- Performance Management
- Marketing
- Strategic Planning
- Operations Management
- Financial Management
- Expense Tracking
- Sales management
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Budget Control
- Customer Relationship Management (CRM)
- Wealth Client Event Planning and development
- Cooking
- Baking
- Problem solving
Affiliations
- Very personable and love to cater to others needs. Love to leave an exceptional experience
- Have traveled extensively and know what is pleasing and exceptional in my travels and want to bring to others.
- Love to meet new people and travel and learn new life styles and languages
Accomplishments
Gene and I have always exceeded others expectations and have gone above and beyond what has been expected. Give the wow factor everytime.
Certification
- Computer and finance
- Electrical journeymen
- HVAC
- Pool Certifcate
- Cooking Certifcate
- Management Certificate
- Certified Wedding Ordination
- Certified Hand Fasting Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Wealth Client Specialist - Wilmington Bank
08.2006 - Current
Upscale Retirement Community Mai Manager - Elite Wilmington Retirement Community
01.2006 - Current
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