Birhanu Tirfe
Summary
Data Entry Clerk with 10 years of experience in data entry. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and efficient
Overview
12
12
years of professional experience
Work History
Bus Driver/Customer Service Associate
First Transit, Inc. Arlington
11.2022 - Current
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service/Data Entry Clerk
Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
12.2011 - 10.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed number of incoming calls each day with utmost professionalism and knowledgeable service.
- Checked for accuracy by verifying data and records.
- Built and maintained tracking databases for variety of measuring aspects.
- Managed and organized documents for data entry tasks.
- Answered customer questions about product availability and shipment times.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Education
Bachelor of Arts - Public Administrations And Management Development
Addis Ababa University
Ethiopia04-2010
High School Diploma -
Addis Ababa University of Commerce of College
Ethiopia08-2004
Mulesoft Developer
Fortech IT School
Alexandria, VA2022
Skills
- Regulatory Compliance
- Data Collection
- Complaint Resolution
- Data Entry
Timeline
Bus Driver/Customer Service Associate
First Transit, Inc. Arlington
11.2022 - Current
Customer Service/Data Entry Clerk
Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
12.2011 - 10.2019
Bachelor of Arts - Public Administrations And Management Development
Addis Ababa University
High School Diploma -
Addis Ababa University of Commerce of College
Mulesoft Developer
Fortech IT School
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