Biridiana Lira Gutierrez
Gastonia,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress
Don Pedros Mexican Restaurant
10.2016 - Current
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary
- Clean service or seating areas
- Receive and process customer payments
- Take customer orders and convey them to other employees for preparation
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Slice and pit fruit for garnishing drinks.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2018
Royal Dental Assistant Academy: Dental Assistant I
Gastonia, NC11.2024
Skills
- Email communication Skillful
- Spreadsheet Skillful
- Google Drive Skillful
- MC Office Experienced
- Teamwork Expert
- Warm and Friendly
- Greeting guests
- Leadership Experienced
- Problem solving Skillful
- Customer Service
- Strong multitasking
- Memory retention
- Service prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Don Pedros Mexican Restaurant
10.2016 - Current
High School Diploma -
Hunter Huss High School
Royal Dental Assistant Academy: Dental Assistant I
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