Biridiana Lomas
Kenosha,WI
Summary
Analytical insurance professional with expertise in risk assessment, policy development, and regulatory compliance. Delivers optimal outcomes through effective problem-solving, communication, and decision-making. Capable of thriving in independent environments while quickly mastering new skills. Committed to driving results and embracing new challenges.
Overview
9
9
years of professional experience
Work History
Underwriting manager /General Manager
Fiesta Auto Insurance
Chicago , IL
08.2018 - 07.2023
- Managed underwriting processes for diverse insurance products at Fiesta Auto Insurance.
- Conducted audits of underwriting files to ensure compliance with company standards.
- Monitored progress on individual cases to ensure compliance with policy guidelines.
- Resolved any issues that may arise during the underwriting process.
- Facilitated communication between claims, sales, and underwriting teams for seamless operations.
- Collaborated with internal departments to resolve customer inquiries in a timely manner.
- Ensured accuracy of all documents submitted by customers prior to submission for review or approval.
- Managed staff recruitment, training, and performance evaluations for team growth.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Administrative Assistant
Dorado services public notary
El Paso, TX
06.2015 - 06.2018
- Coordinated communication between clients and notaries, facilitating efficient operations.
- Planned and organized client scheduling for notary appointments, improving service delivery. for clients seeking notary services.
- Assisted clients with understanding notary requirements and procedures.
- Handled customer inquiries via phone and email with professionalism.
- Trained new staff on office procedures and client service expectations.
- Organized and maintained filing systems for physical and electronic documents, safeguarding accuracy and confidentiality.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Customer Service Rep
Melek Corporation
El Paso, TX
02.2014 - 05.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved escalated complaints, achieving timely resolutions that enhanced client satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Analyzed feedback to identify service improvement opportunities, contributing to enhanced customer experiences.
- Conducted training for new staff on company policies and customer service protocols, fostering a knowledgeable team.
Education
High School Diploma -
Austin High School
El Paso, TX06-2012
Skills
- Underwriting analysis
- Underwriting compliance
- Claims handling
- Staff development
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Team building
- Multitasking
Additional information
Bilingual Spanish and English
Timeline
Underwriting manager /General Manager
Fiesta Auto Insurance
08.2018 - 07.2023
Administrative Assistant
Dorado services public notary
06.2015 - 06.2018
Customer Service Rep
Melek Corporation
02.2014 - 05.2015
High School Diploma -
Austin High School