Biridiana Marquez Zavala
Oklahoma City
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Team Leader
Icon Cinema
Oklahoma City
05.2025 - Current
- Led team in daily operations and ensured smooth workflow.
- Trained new staff on customer service and operational procedures.
- Help customers with any complaints, refunds, or issues with seats.
- Delegated daily tasks to team members to optimize group productivity.
Associate
Victoria's Secret & PINK
Oklahoma City
11.2024 - 05.2025
- Assisted customers in selecting products and provided styling advice.
- Processed transactions accurately at the point of sale system.
- Engaged with customers to promote loyalty programs and special offers.
- Counted cash drawers at the beginning of each shift to ensure accuracy in funds.
Crew Member
McDonald's
Oklahoma City
06.2023 - 09.2023
- Provided excellent customer service in fast-paced environment
- Handled cash register transactions accurately during busy shifts.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Putnam City West High School
Oklahoma City, OKSkills
- Team leadership
- Customer service
- Visual merchandising
- Employee training
- Cash handling
- Sales promotion
- Relationship building
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Leader
Icon Cinema
05.2025 - Current
Associate
Victoria's Secret & PINK
11.2024 - 05.2025
Crew Member
McDonald's
06.2023 - 09.2023
Putnam City West High School