Birnalisi Samboy
Compliance
Bloomfield,US
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Compliance Specialist experienced in managing data for employers and clients and distributing information across organization looking to grow into the Information Technology field. Analyzes data, supports security, organizes, and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
1
1
Language
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Subpoena Compliance Specialist
T-Mobile
Parsippany, NJ
05.2019 - Current
- Served as subject matter expert by advising staff,customers and law enforcement agencies, working directly with external agencies ro remedy compliance issues.
- Worked alongside attorneys and law enforcement agencies, administrative assistants and legal assistants on complex cases and legal processes.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Mobile Expert/Keyholder
T-Mobile
Paramus, NJ
09.2016 - 05.2019
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Investigated and corrected problems with cell phones,tablets and other peripheral devices.
- Configured hardware, devices and software to set up work stations for customers.
Customer Service
Audible
Newark, NJ
10.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Science - Information Technology, Cybersecurity
02.2021 - Current
Master of Science - Criminal Justice, Cyber Security
08.2016 - 09.2017
Bachelor of Arts - Criminology, Psychology
08.2011 - 05.2015
Skills
Data security
undefinedWork Availability
monday
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Timeline
University Of Phoenix - Bachelor of Science, Information Technology, Cybersecurity
02.2021 - Current
Subpoena Compliance Specialist - T-Mobile
05.2019 - Current
Mobile Expert/Keyholder - T-Mobile
09.2016 - 05.2019
Boston University - Master of Science, Criminal Justice, Cyber Security
08.2016 - 09.2017
Customer Service - Audible
10.2015 - 08.2016
The College Of New Jersey - Bachelor of Arts, Criminology, Psychology
08.2011 - 05.2015
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