Catherine Hart
Bloomfield
Summary
Detail-oriented IT professional with expertise in cybersecurity, engineering, and data analysis. Skilled in enhancing operational efficiency and security through innovative solutions. Committed to leveraging years of experience to drive productivity and streamline processes in a new role.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Device Management Technologist
Northwell Health
New York
10.2025 - Current
- Supported Epic Go-Live by enrolling and configuring Rover mobile devices for clinical staff.
- Deployed and labeled mobile phones through Northwell’s MDM system, verifying user credentials and ensuring accurate tracking.
- Provided on-site technical support and assisted end users during device setup and rollout events, enhancing operational readiness.
- Served as point of contact for on-site staff, resolving issues quickly and guiding users through activation and configuration, refining mobile processes for better usability.
- Streamlined device deployment by organizing daily prep, tracking progress, and facilitating communication between IT leads and field staff.
- Define, implement, and enforce mobile device security controls such as passcode requirements, encryption, remote wipe, and conditional access to meet corporate security and regulatory standards.
DTP End Point Support Specialist
Derive Technologies
New York
04.2025 - 09.2025
- Supported enterprise-wide endpoint refresh initiatives within a hospital environment, maintaining SLA compliance and high user satisfaction.
- Imaged and reimaged laptops to latest OS versions, diagnosed hardware issues, and resolved compatibility challenges to ensure reliable performance.
- Deploying essential applications post-upgrade and optimizing system configurations to minimize downtime and disruption to end users.
- Diagnosed and resolved technical issues during post-deployment support, enhancing user satisfaction and minimizing disruption.
- Delivering end-user training and guidance on Windows 11 features and interface changes to facilitate a smooth transition and maximize productivity.
- Prepped user systems by reinstalling Citrix, resolving Epic access issues, and collaborating with users for a seamless Windows 11 upgrade.
- Collaborated with clinical staff to configure and validate Epic-compatible peripherals, including Fujitsu scanners, label printers, and signature pads.
Research Operations/ IT Specialist
International Institute for the Brain
New York
06.2024 - 03.2025
- Diagnose and resolve complex technical issues involving operating systems, Microsoft Office 365, hardware devices, and network connectivity.
- Facilitated new hire onboarding by setting up laptops, creating accounts, and providing access to essential services and applications for a smooth transition.
- Coordinated and executed new IT projects, ensuring successful deployment and alignment with organizational goals.
- Developed and executed Standard Operating Procedures (SOPs) to ensure compliance with all protocols.
- Identify opportunities to enhance support services and oversee implementation.
- Generate and compile reports for tracking of relevant data to support C-Suite decision making.
- Update records of patient's IEP and data analysis of each patients sessions, goal and results.
Customer Service (Essential Worker)
Terry Drugs
Bloomfield
08.2018 - 07.2023
- First point of contact with customers in person and on the phone (Customer Service).
- Led preparation of 'Curbside Pick-Up' service to ensure safe and efficient access for customers during Pandemic.
- Guided customers through implementation of new check-out system to enhance user experience.
- Work with Pharmacist in preparation and final sale of prescriptions and goods.
Information Technology
Hearst
New York
06.2022 - 08.2022
- Imaged and deployed MacBook devices using Jamf.
- Managed user provisioning and device assignments via Active Directory and Jamf Pro.
- Performed OS upgrades, application pushes, and remote troubleshooting on macOS devices.
- Provided technical assistance to users at Tech Hub, resolving issues and concerns to enhance user experience.
- Executed device refresh cycles and asset tagging, ensuring accurate inventory management and compliance.
- Monitored and reported asset inventory and compliance within Jamf, supporting internal security standards.
Instructional Designer
Felician University
Rutherford
01.2021 - 05.2022
- Developed D2L (Brightspace) software to enhance online learning experiences.
- Utilized Qualtrics to implement surveys across the college campus between faculty and staff.
- Implemented 3play Media to add Closed Captions to video.
- Assisted faculty and staff in effectively utilizing learning management system for course delivery.
- Diagnosed and resolved software issues, ensuring continuous system functionality and user access.
IT Department Support Technician
Felician University
Rutherford
06.2021 - 12.2021
- Working directly under the Dean of Digital Design and Online Learning.
- Assessed campus hardware/software to ensure readiness for new systems implementation for 2021-2022 school year.
- Trained faculty on MSO365 and Brightspace learning software, enhancing their ability to effectively deliver online courses for 2021-2022 school year.
- Updated lecture halls and classroom layout, facilitating integration of new technology to improve learning environments.
- Resolved potential issues with new hardware/software during installation.
Education
Master of Science -
Felician University
Rutherford, NJ05.2023
Bachelor of Science -
Felician University
Rutherford, NJ05.2022
Skills
- MDM solutions
- JAMF/Jira
- Digital Forensics
- Operating System Security
- Cloud Computing
- Data Management
- Coding (C, Python, Java)
- Software Development
- Software Engineering
- Artificial Intelligence
- Advanced Cryptography
- Active Directory
- Microsoft Office
- Equipment management
Certification
• Intro to Serverless on Google Cloud, 42BF8S1ECC61, A Cloud Guru
• AWS Certified Security Specialist, ES438C20EE0B, A Cloud Guru, 2020
• AWS Certified Cloud Practitioner (CLF-C01), 554BA73DA5F7, A Cloud Guru
• AWS Certified Security Specialist, ES438C20EE0B, A Cloud Guru, 2020
• AWS Certified Cloud Practitioner (CLF-C01), 554BA73DA5F7, A Cloud Guru
Professional References
- Songmei Yu, Associate Professor of Computer Science, Felician University, yus@felician.edu, 201-559-3324
- David Kaczerski, Global Service Desk Director, Hearst, DKaczerski@hearst.com, 212-649-4040
- Derek Colon, Desktop Support Team Lead | Workplace Technology Services, Mount Sinai Health Systems, Derek.Colon@mountsinai.org, 646-530-4401
Timeline
Device Management Technologist
Northwell Health
10.2025 - Current
DTP End Point Support Specialist
Derive Technologies
04.2025 - 09.2025
Research Operations/ IT Specialist
International Institute for the Brain
06.2024 - 03.2025
Information Technology
Hearst
06.2022 - 08.2022
IT Department Support Technician
Felician University
06.2021 - 12.2021
Instructional Designer
Felician University
01.2021 - 05.2022
Customer Service (Essential Worker)
Terry Drugs
08.2018 - 07.2023
Master of Science -
Felician University
Bachelor of Science -
Felician University